| This position is a commercial focused field Sales Engineer. You will work with the local account manager to engage with sales prospects, understand customer requirements, prepare and present demonstrations of Zscaler’s solutions. You should be a confident presenter with excellent presentation skills. This role will interact closely with the support, engineering, product management and sales departments. |
| RESPONSIBILITIES: |
- Engage directly with customers on both technical and non-technical levels to ensure superior satisfaction as well as interact directly with key support and product personnel to resolve issues.
- Work directly with Zscaler’s Email and Web Security within customer’s environment.
- Provide on-site as well as phone based presales technical support.
- Responsible for the architectural design of Zscaler solutions including implementation.
- Conduct channel technical trainings as needed within the territory.
- Handling technical issues with minimal need for supervision or assistance.
- Provide product, market and competitive analysis to product management.
- Participate in the overall product strategy.
- Responsible for product review and certifications, sales presentations, training and technical partner support
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| REQUIREMENTS: |
- Bachelor’s degree preferred with strong academic record.
- At least 3 years of experience serving in the capacity of a sales engineer or equivalent experience in a customer-facing role to include working as a member of a professional services or systems engineering team.
- Understanding of enterprise networking concepts and technologies (TCP/IP, LAN, WAN, SMTP, HTTP, DNS, firewalls, routers & routing protocols, proxy servers) with a particular emphasis on mail routing and HTTP proxy architectures.
- An understanding of network identity management systems to include SSO, SAML, LDAP strongly preferred.
- Conversant with enterprise content & document management solutions and associated architectures is desired.
- Programming proficiency is a plus with emphasis on ability to create specialized product demonstrations using JavaScript, AJAX, Java, Python and/or Perl. Knowledge of SQL and experience developing queries and data extraction scripts for relational databases is desired.
- Background in or extensive knowledge of email systems and terminology to include MDA/MTA, MX records, SMTP proxies, Microsoft Exchange, and IMAP/POP3/SMTP/MAPI protocols.
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