| Support Overview |
| Zscaler delivers the highest level of technical support based on industry-best practices and our highly skilled support team. Our support is provided through a variety of means around the clock and around the world to our global customers and partners. Our customer support is delivered by
experts located in North America, Europe and Asia.
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| Our dedicated Customer Support Engineers provide personalized assistance to ensure that our customers are getting the most of our service. Our support engineers have a thorough understanding of our services. We have a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to handle and resolve issues efficiently and effectively. |
| Here’s what you can expect: |
- Our support is delivered by a team of Support Engineers, who have significant experience in networking and security.
- Our Support Engineers work closely with our Data Center Operations Team as well as Software and Hardware Engineers to ensure rapid response and resolution.
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| Submit Cases Online |
| Facility to submit questions or issues is a single click away from our customers. When you login to use our service, click on Support link on the upper right to submit your cases or questions. |
| To contact our support resources, please contact us at: |
USA: +1-800-953-3897
International: +1-408-701-0534
Email: support@zscaler.com |
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