Zscaler delivers the highest level of technical support based on industry-best practices and our highly skilled support team. Our support is provided through a variety of means around the clock and around the world to our global customers and partners. Our customer support is delivered by experts located in North America, Europe, and Asia.
Our dedicated Customer Support Engineers provide personalized assistance to ensure that our customers are getting the most of our service. Our support engineers have a thorough understanding of our services. We have a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to handle and resolve issues efficiently and effectively.
Here’s what you can expect:
Submit Cases Online
Facility to submit questions or issues is a single click away for our customers. When you log in to the Zscaler administration UI, click on the Support link on the upper right to submit a case.
To contact our support resources, please contact us at:
UK: +44 20 3514 2748
Australia: +61-2-8417 2939