Support Overview

Zscaler delivers the highest level of technical support based on industry-best practices and our highly skilled support team. Our support is provided through a variety of means around the clock and around the world to our global customers and partners. Our customer support is delivered by experts located in North America, Europe, and Asia.

Our dedicated Customer Support Engineers provide personalized assistance to ensure that our customers are getting the most of our service. Our support engineers have a thorough understanding of our services. We have a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to handle and resolve issues efficiently and effectively.

Here’s what you can expect:

  • Our support is delivered by a team of Support Engineers, who have significant experience in networking and security.
  • Our Support personnel work closely with the Operations, Sales, and Engineering teams to ensure rapid response and resolution.

Submit Cases Online

Facility to submit questions or issues is a single click away for our customers. When you log in to the Zscaler administration UI, click on the Support link on the upper right to submit a case.

To contact our support resources, please contact us at:

USA:   +1-800-953-3897

UK:    +44 20 3514 2748

International:    +1-408-701-0534

France:    +33-1-7418-1777

Germany:    +49-2-21-8282-9199

Netherlands:    +31-3-0808-0255

Email:    support@zscaler.com

 

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