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Work from Anywhere
IT Team Troubleshooting Issue
Work from Anywhere
3 Min read

Resolving Tickets Faster and Improving User Experience with Machine Learning

As accessibility to applications, devices, and networks increases, so does productivity… and complexity. But with the right tools, you are better equipped to analyze data with context and quickly identify the root cause when problems arise. The way forward is to leverage Artificial Intelligence (AI) and Machine Learning (ML) to aid in discoverin...
Working from home
Work from Anywhere
3 Min read

Detect Employee Wi-Fi Issues Using Zscaler Digital Experience Monitoring

As hybrid work culture continues, troubleshooting end user experience needs to be easy, but it can be a challenge unless you have the right tools. On the front lines, network operations and service desk teams face plenty of tickets around slow application response times. The real challenge is how to quickly resolve them. Many people resort to Go...
Key Requirements for Monitoring Networks
Work from Anywhere
6 Min read

Key Requirements for Monitoring Networks Within Secure Global Organizations

The shift to cloud applications and increase in mobility initiatives improves remote workforce productivity. However, to simplify end user access, network teams are constantly under pressure to design networks with fast, secure, and highly available application access. At a glance these may seem simple, but in actuality, they create a lot of comple...
Zoom Outage Detected By Zscaler Digital Experience (ZDX)
Work from Anywhere
3 Min read

Zoom Outage Detected By Zscaler Digital Experience (ZDX)

Zscaler Digital Experience detects outage At 7:55 AM PDT on September 15, 2022, Zscaler’s Digital Experience (ZDX) saw a substantial, unexpected drop in the ZDX score for Zoom services across the globe. Upon further analysis, we noticed 502 HTTP Response Code errors highlighting a Zoom outage, with the ZDX heat map clearly detailing the impact a...
A man working from home on a laptop
Work from Anywhere
3 Min read

Adapting to Hybrid Work: Improving Digital Experience by Capturing Data from All the Right Places

With the emergence of hybrid work, poor user experience has become far too common—users complaining about slow applications, network outages, and machine crashes is now an everyday occurrence. But the vast majority of these issues are assumed to be resolved because they go away and not because the root cause of the issue was ever found. Root cau...
A woman working on a laptop in an office
Work from Anywhere
4 Min read

What to Consider in Preparation for Hybrid Work

For months now, employees have been working from home, trying to balance multiple aspects of their lives while contributing to work as if things were business as usual. While most employees have found high productivity at home, some may be itching to go back to the office—for collaboration, a quiet work environment, or simply the ability to focus o...
A woman using a personal laptop outdoors
Work from Anywhere
4 Min read

How to Embrace Productivity and Secure BYOD

Bring your own device (BYOD) refers to the personal endpoints that employees use to perform their work duties. While enabling personal device access to corporate resources may have seemed unthinkable in the past, the adoption of BYOD initiatives has been steadily growing across organizations in recent years. This is because BYOD enhances enterprise...
A hand approaching a digital lock
Work from Anywhere
3 Min read

Five Things to Consider Before Deploying a Network Sandbox in the Cloud Era

Over the last two years, the pandemic has changed everything. What was supposed to be a gradual high-growth transition to the cloud turned into an accelerated race to digital transformation. Applications now live in the cloud and the remote workforce needs fast and secure access to SaaS applications, even if it means bypassing their corporate secur...
Man working from home
Work from Anywhere
3 Min read

Office Optional, Zero Trust Required

Are we at the beginning of the end yet? As the post-pandemic world gets tantalizingly closer, some companies have begun setting plans in motion to bring employees back to the office while others have made the switch to remote and hybrid work permanent. Despite remote work being declared an overwhelming success, there doesn’t seem to be a consens...
office buildings
Zscaler Cloud Platform
3 Min read

IoT in the Enterprise Report: Empty Office Edition

It happened overnight for many enterprises. Bustling offices turned into desolate spaces--abandoning plants to die, snacks to go stale, and calendars to remain frozen in time. And like out of a movie, amidst the eerie quiet there was something still alive and buzzing with activity. Neglected in the buildings, set top boxes, digital signage, netw...

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