Global mining company reduces alert fatigue and unlocks capacity

Five years ago, this global organization experienced a serious cyber event, prompting an immediate review of their security stack. The security team knew alert fatigue plagued them—delaying responses to threats and ultimately increasing the risk of overlooking critical incidents across their environment. The organization is using a complex makeup of solutions across notable domains, including Palo Alto, Microsoft Defender, Entra ID and Proofpoint. These tools were selected for comprehensive visibility, automated responses to threats, identity management and the reduction of manual workloads.

Despite these goals, and a breadth of solutions, the team’s ability to remediate quickly was difficult, even after they aligned with an MDR vendor. The team knew they needed a new partner that could significantly reduce alert fatigue, unlock holistic visibility across domains, and improve efficiency–reducing MTTR (mean time to respond).

Since the mining company brought on Red Canary as their MDR provider, they’ve gained confidence in resolving their original cybersecurity concerns. Threat actors had targeted employees with business email compromises, credential theft, spear-phishing attacks, and social media impersonation campaigns. Addressing these threats required a smooth onboarding experience and rapid deployment. Red Canary is proud to have delivered a seamless onboarding.

Red Canary tailors structured, well-organized implementation and training plans to the specific needs of security teams, ensuring organizations get up to speed rapidly. This empowered the mining company to tackle cyber threats immediately.

Following onboarding and implementation of Red Canary, the mining company saw significant improvements across multiple measurements, including MTTC (mean-time-to-contain), MTTD (mean-time-to-detect), MTTR (mean-time-to-respond), and overall resource savings.

$500K+ in savings

The organization saw significant savings across support ticketing and incident investigations–unlocking both financial and operational resources.

Increased capacity

The security team is no longer bogged down after Red Canary MDR unlocked additional resources to deliver proactive defense.

Actionable insights

Alert enrichment and threat contextualization within their SIEM gave pathways to significant improvement and clarity across their stack.

Red Canary has become a vital frontline defense for this Global mining company, extending threat detection and response capabilities beyond the network perimeter. We provide an added layer of protection, offering insights and coverage that complement the core security team’s efforts in safeguarding a global mining enterprise.