Zscaler: 15 Years of Innovation with Will Townsend & Kavitha Mariappan

In this video, Will Townsend, VP and Principal Analyst at Moor Insights and Strategy, sits down with Kavitha Mariappan, SVP of Customer Experience and Transformation at Zscaler, to discuss how she approaches the customer experience journey and how Zscaler has led CX innovation in its 15 years as a company.