The Latest in Risk360: Agentic AI and Integration Support

Security and risk teams are under pressure to do more than just identify issues—they need to understand what matters most, explain business impact clearly, and act more quickly across a growing set of tools and stakeholders. That’s the challenge Risk360 is built to solve. By helping organizations quantify cyber risk, prioritize remediation, and communicate posture in business-relevant terms, Risk360 gives customers a clearer view of where they stand and what they should do next.

As part of this mission, Zscaler now has two new ways to help customers get even more value from Risk360: a Risk360 agent and support for Risk360 in OneAPI.

The Risk360 Agent

As security environments become more complex, admins need more than dashboards and static workflows. They need a faster, more intuitive way to investigate issues, understand what is driving risk, make the best choices possible, and take the next right action. That’s where agentic AI can make a real difference. It can reduce the time it takes to navigate tools, interpret data, and translate technical findings into decisions that the business can act on. 

Zscaler’s new Risk360 agent brings the above benefits to risk analysis for each customer’s Zscaler environment. It helps admins quickly understand their overall risk posture, identify the most important issues that need to be addressed, and assess the financial exposure tied to those risks. Through natural-language interactions, customers can drill into specific categories and risk factors, investigate what is driving change, and uncover root causes. The result is faster analysis, more confident prioritization, and clearer communication with executives, compliance teams, and other stakeholders.

The Risk360 agent is part of Zero Trust Exchange Agentic Operations, which enables agentic AI to manage Zscaler—whether that’s the Zscaler platform’s built-in agent (ZAgent) or, in the near-term future, third-party AI agents. Either way, the service allows agentic AI to leverage specialized product agents so that customers can interact with Zscaler services in a more cohesive, streamlined, and intelligent fashion. In other words, Risk360 can now be managed alongside other Zscaler solutions in a single conversational chat with an AI agent.

Risk360 OneAPI Support

Customers need the data from their security solutions to work beyond the boundaries of each individual tool. As such, application programming interfaces (APIs) are essential. They enable practitioners to integrate insights from their solutions into other tools for broader operational, reporting, and partner workflows—without relying on manual exports or disconnected processes.

With Risk360 support now available for OneAPI, customers can leverage the same unified API endpoint that is used across the rest of the Zscaler platform for Risk360. Conceptually, this makes it easier to bring Risk360 into the systems and processes you already have in place. Practically, it supports workflows such as pulling historical risk scores and peer comparisons into internal dashboards, retrieving risk factor and financial exposure data for analysis, and automating report generation and access for downstream use. It creates a cleaner path for integration with GRC tools, SIEM workflows, service providers, and cyber insurance ecosystems that depend on timely risk data.

By extending Risk360 through OneAPI, we’re helping customers turn risk insights into action far more efficiently—whether that means building custom workflows, feeding external systems, or scaling automation across teams.

Wrap-Up

To learn more about our in-product AI experience and how it connects users to specialized product agents, read our ZAgent blog. To explore how OneAPI helps customers automate and integrate across the Zero Trust Exchange, visit our OneAPI webpage.