Troubleshooting Basics (EDU-260)
Level 1 Support and Administrator Group
About the Course
This course aims to provide the knowledge required to effectively troubleshoot level one issues. You’ll learn to follow the troubleshooting process; get an overview of fundamental troubleshooting tools, self-help options, and guided assistance from Zscaler; and learn to troubleshoot common issues.
Learning Outcomes
Review Zscaler's troubleshooting processes
Explain Zscaler's troubleshooting tools
Discuss the self-help support options offered by Zscaler
Identify how to get the help you need
Recognize Zscaler customer support services and touch points
Discuss a typical troubleshooting flow for each of the Zscaler best practices
Analyze how to troubleshoot common issues by using Zscaler processes and tools
Learning Journey Map
EDU-260 Learning Journey Map
The recommended path for the Troubleshooting Basics learning journey is to complete the e-learning course, and then take the hands-on labs. Once these are completed, you can sign up for the test. You will have 105 minutes to answer 49 questions, with 3 attempts. Upon passing the test, you’ll earn the Troubleshooting Basics completion certificate.
If you are new to the space, start with Foundation Courses.
Otherwise, start with EDU-200 within the Platform learning paths.
Once you complete the baseline learning path (EDU-200), you can progress in the Platform courses or take on the specialization courses.
Our Learning Path
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For any other inquiries, please reach out to [email protected].