Zscaler Expands Executive Team with Vice President of Global Cloud Operations and Vice President of Global Support Services
San Jose, California, August 20, 2013
Zscaler, the industry’s leading secure Direct-to-Cloud Network provider for global advanced security and policy enforcement, today announced the appointment of Hesham Eassa to vice president of global cloud operations and Abhay Solapurkar to vice president of global support services. These new additions to the executive team underscore Zscaler’s commitment to delivering superior quality of service and customer support.
Eassa brings more than 25 years of experience to Zscaler, having most recently served as vice president of SaaS operations, CallidusCloud, Inc. Eassa is responsible for managing the high-quality service at the foundation of Zscaler’s globally-distributed Direct-to-Cloud Network. Solapurkar joins Zscaler with more than 20 years of global support strategy and customer service experience, having most recently served as senior director of global delivery – enterprise support services, Symantec. Solapurkar will be responsible for leading high-performance teams and executing strategic support initiatives to exceed customer satisfaction.
“The distributed nature of mobile environments and cloud services makes appliance-based infrastructure irrelevant; large and small organizations alike are rapidly embracing Zscaler to enable mobility and cloud securely,” said Jay Chaudhry, founder and CEO, Zscaler. “Zscaler will continue to foster trust in its service and support with the experience Hesham and Abhay bring to the executive team.”
Previous to Zscaler, Eassa served as vice president of SaaS operations, CallidusCloud from 2011-2013, where he developed and managed a scalable infrastructure for global SaaS operations. Eassa served as vice president of operations for Qualys from 2008-2011, where he optimized network infrastructure to improve quality of service. Eassa also served as vice president of global infrastructure and operations, WebEx, where he worked from 2000-2006, managing the team responsible for its overall infrastructure and operation of more than 100 points of presence around the world. Eassa earned his BA in Computer Science and his MBA in Management of Information Systems and Service Operations Management from University of Rochester.
“Having worked with a SaaS provider and a security company during the past decade, I understand what it takes to build and run a globally-distributed cloud operations,” said Hesham Eassa, vice president of global operations, Zscaler. “The Zscaler Direct-to-Cloud Network is a game changing technology; I am excited to lead its global operations.”
Solapurkar joins Zscaler from Symantec, where his strategic initiatives as senior director of global delivery from 2012-2013 increased customer satisfaction 25 percent. Prior to Symantec, Solapurkar served as vice president of global support, SonicWALL from 2006 – 2012, where he grew global support teams 300 percent to deliver 24x7x365 coverage across all product lines. Solapurkar earned his BS in Computer Science from India, his MBA from the University of Phoenix and completed the Stanford Executive Management program.
“Service uptime is the most important aspect of the cloud delivery model, but equally important is the sense of urgency from the support team in addressing the needs of our customers, so that support is not just a business process, but indeed a customer delight,” said Abhay Solapurkar, vice president of global support services, Zscaler. “I am committed to cultivating an ecosystem where every single customer and partner is proud to bear our name.”