Failure scenarios
The Zscaler Zero Trust Exchange offers exceptional resilience with an industry-leading 99.999% uptime SLA, covering component issues to regional failures. However, mitigating critical failures—often outside your control—requires a new approach, beyond traditional SLAs.
The Problem
Critical failures exceed your recovery time objectives (RTOs)
When disaster strikes, service outages lead to a cascade of consequences.
Lost revenue and reputation
When business comes to a halt, your customers leave.
Disrupted operations
Employees, partners, and supply chains are inefficient or can’t work.
Regulatory risk
Outages invite compliance scrutiny, especially amid growing mandates.
Threat exposure
Attackers thrive on chaos, probing for gaps the moment systems falter.
Multi-vendor disaster recovery plans break zero trust
Fragmented solutions and legacy technology slow down recovery and increase risk.
Poor end user experience
Repeat logins, restarted user sessions, and multiple endpoint agents lead to poor end user experience.
Increased cost and complexity
Multiple policy engines, consoles, and points of failure increases operational cost and complexity without improving continuity.
Reduced productivity
VPN backhauling, manual cutovers, agent swaps, full reauthentication, and inconsistent policies disrupt workflows.
Expanded attack surface
VPNs and firewalls bypass zero trust policies and weaken inspection, segmentation, and least-privileged access.
Product Overview
A resilient, cloud native zero trust platform
The Zscaler Zero Trust Exchange™ is the world’s largest security cloud, protecting 500+ billion transactions daily. With a globally distributed network of resilient service edges, it seamlessly absorbs component, network, and regional failures to deliver secure, low-latency access anywhere for 50+ million users worldwide.
Yet, no system is immune to unforeseen events—when the cloud infrastructure itself suffers a critical failure, strong business continuity and disaster recovery plans are essential.
Ensure business continuity with Zscaler Business Continuity Cloud
Zscaler Business Continuity Cloud ensures rapid recovery with zero trust policies and compliance. Fully managed and isolated, and with customer-dedicated data and control plane functionality in last-known good and read-only states, it eliminates the need to maintain your business continuity/disaster recovery in-house—so you can focus on your operations, not the outage.
Benefits
Keep your business running
Ensure uninterrupted access
Minimize downtime and financial impact while keeping users productive and critical processes running smoothly
Maintain zero trust
Synchronize security policies with your production environment to keep your zero trust posture intact during an outage
Simplify your infrastructure
Eliminate management of separate policies, endpoint agents, hardware, and third-party infrastructure
Stay fully compliant
Maintain regulatory requirements and SLA commitments during unforeseen critical failures
solution overview
Business Continuity Cloud
key features
Private Data Plane
Ensure secure connectivity and reliable operation with Zscaler Internet Access™ and Zscaler Private Access™ private service edges.
Private Control Plane
Mirror critical elements of the Zero Trust Exchange control plane in a private form factor to sync authentication and configuration.
Physical Isolation
Run on customer-dedicated hardware in a separate data center with its own networks, ASNs, and IP ranges.
Logical Isolation for Redundancy
Ensure complete redundancy with software and threat intelligence updated on a staggered schedule, with a separate operations team managing the solution.
Customer-Controlled RTO
Control your BC/DR strategy and ensure secure access to critical applications within your recovery time objectives (RTOs).
Automated Failover
Automatically reroute traffic during disruptions, and seamlessly restore the primary path when connectivity returns.
Use Cases
Maintain uptime, security, and compliance
Ensure service continuity when network paths, ISPs, or regions fail, rerouting trafficking seamlessly without manual intervention or multi-vendor complexity.
Preserve zero trust posture during continuity events, maintaining access control, inspection, and segmentation so disruptions never create exploitable opportunities.
Demonstrate operational resilience by meeting uptime, sovereignty, and audit requirements with verifiable continuity across independent, redundant control planes.
Deployment Options
Three ways to deploy Business Continuity Cloud
FAQ
A business continuity plan ensures enterprises stay secure and operational during disruptions, helping to avoid lost revenue, reputation damage, and compliance issues. It allows employees, partners, and supply chains to stay productive while closing security gaps attackers may exploit during downtime. A strong business continuity strategy helps minimize risks and downtime even during major failures.
Zscaler ensures business continuity with the highly resilient Zero Trust Exchange platform. We continuously improve our platform to absorb component, blackouts, and brownout failures while maintaining security and compliance. During black swan events outside of Zscaler control, such as underwater cable cuts or widespread infrastructure failures outside Zscaler’s control, we offer Business Continuity Cloud for enterprises to continue their operations and keep their security posture intact.
Multi-vendor backup solutions add complexity with multiple consoles, policy engines, endpoint agents, and points of failure. Recovery becomes slower, workflows are disrupted due to manual failovers, inconsistent policies, and a weaker security posture as VPNs and firewalls bypass zero trust protections. Instead of improving continuity, these fragmented systems increase risks to both operations and security.
Zscaler Business Continuity Cloud helps businesses meet uptime guarantees, data sovereignty rules, audit standards, and recovery time objectives (RTOs). Its private service edges, separate control planes, and automated failover ensure operations stay secure and resilient during failures, helping organizations prove compliance while maintaining zero trust protections.
Request a Demo
Protect your business processes in the event of a disaster with the fully managed Business Continuity Cloud.