Sub-Processors

Last updated on June 14, 2022

On this page, we maintain a current list of Sub-Processors authorized to process Customer Data (which may include Personal Data) for Zscaler services and products (the “Products”).

Zscaler performs due diligence of the security and privacy practices of its Sub-Processors to ensure Sub-Processors provide a level of security and privacy appropriate to their access to Customer Data (which may include Personal Data) and the scope of the services they are engaged to provide. In addition, Zscaler requires its Sub-Processors to commit to written obligations regarding their security controls and protection of Personal Data.

 

Sub-Processor List

Sub-Processor Name

Service(s) Provided

Location

Hosting Providers

 

 

Amazon Web Services (AWS)

Hosting for certain features of Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), and Zscaler Workload Segmentation (ZWS)

Hosted globally

Microsoft Corporation (Azure)

Hosting for certain features of Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), and Zscaler Digital Experience (ZDX)

Hosted globally

Google Cloud Platform

Hosting for certain features of cloud infrastructure entitlement management (CIEM)

Hosted in the United States

Snowflake

Hosting for certain features of Zscaler Posture Control (ZPC)

Hosted globally

Optional Hosting Provider

 

 

Alibaba Cloud

Hosting for certain features of Zscaler Products to support Customer Users in China

China

Support Services Providers

   

CentraComm Communications

Augmenting Zscaler Support Services for Gov Cloud Customers, including responding to support tickets

United States

Concentrix 

Augmenting Zscaler Support Services, including responding to support tickets

Bulgaria, India, and Nicaragua

CSS Corp. dba SlashSupport

Augmenting Zscaler Support Services, including responding to support tickets

India

JTP CO

Augmenting Zscaler Support Services for Customers who require Japanese language capabilities, including responding to support tickets

Japan

Salesforce.com, Inc.

Customer support platform

Hosted in the United States

Zscaler Affiliates

To provide the Products, including Support Services, order processing, etc.

Worldwide

 

Support Services Providers' Access to Data

Please note that in order for Zscaler or its Sub-Processor(s) to respond to a Customer support ticket, the Customer must (1) submit a support ticket and (2) authorize Zscaler and/or its Sub-Processor(s) to access Customer’s Personal Data.

 

Requesting More Information About a Sub-Processor

Please email [email protected] to request additional information regarding the services a Sub-Processor provides to Zscaler and such Sub-Processor’s security controls, including any available third-party security reports or certifications.

 

Changes to Sub-Processor List

Customers can register at the Zscaler Trust Portal to receive notices regarding any changes or additions to this Sub-Processor List. Customers can object to a new Sub-Processor on reasonable grounds relating to the protection of Personal Data and by following the instructions provided in such notice.