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Zero Trust Architecture

More options for support access for ZIA Virtual Service Edges

Supported Clouds: Commercial Clouds , FedRAMP High , FedRAMP Moderate

From the ZIA Admin Portal, you can now initiate a support tunnel, or allow Zscaler to initiate a support tunnel to a virtual service edge

As part of this change, the following fields are available when adding a virtual service edge instance:

  • Zscaler Initiated On-Demand Support Tunnel: Enable to allow Zscaler to establish a support tunnel whenever required. This option is disabled by default.
  • Establish Support Tunnel: Enable to allow the service to establish a support tunnel for Zscaler Support to access the virtual service edge. This option is disabled by default.
  • Virtual Service Edge ID: You can see the Virtual Service Edge ID used by Zscaler to identify and access the virtual service edge using the established support tunnel.

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