Human + AI: How Our Product Managers Innovate with AI

The future of work is Human + AI. By treating AI as a core teammate, we empower our teams to eliminate routine friction and accelerate execution. Recently, we sat down with Caleb Harris, a Product Manager, to discuss how they use AI as a daily co-pilot. From custom-built agents that accelerate product roadmaps to safe experimentation in specialized domains, here is an inside look at our AI-native ways of working.

Q: Can you share an example of how you're using AI in your day-to-day work, and what problem it helps you solve?

A: In Global Business Systems Support, delivering enterprise-grade solutions hinges on cohesively sequenced, complex product roadmaps and the prescriptive Product Requirement Documents (PRDs) behind them. To accelerate this PRD cycle, I built an agent called the 'PRD Professor.' The AI agent serves as a co-pilot for co-creation. It handles the heavy lifting of data synthesis and rapid scenario simulation, while I provide the uniquely human elements: strategic intuition, stakeholder empathy, and contextual judgment. By compressing the friction between design and execution, I can bring multiple iterated solutions to the table in a fraction of the time. This directly reduces business costs while driving much faster value delivery for my customers.

Q: How has Zscaler supported you in experimenting with AI or building new AI-powered solutions?

A: Zscaler actively fosters an environment of co-elevation by providing business users like me with top-tier models and tools. This allows us to not only experiment with AI but to deploy safe, secure solutions that drive initiatives tied to real-time business objectives.

The learning opportunities here are ever-present. Zscaler's support ecosystem includes:

• Vibrant Internal Communities: We have active groups across Slack and other platforms to connect with builders from all domains, cultivating a diverse and collaborative ecosystem.
• Company-Wide Workshops: There have been several opportunities to participate in large-scale, broadcasted workshops.
• A Culture of Commitment: We actively build strong, collaborative relationships that ensure everyone is supported and empowered to succeed. It's a true reflection of being committed to each other.

Ready to shape the agentic future of cybersecurity with speed and intentionality? Explore open opportunities: zscaler.com/careers