Why do I get the "unauthorized or expired account" error?
Your customer has probably deactivated a setting on their end. Contact our AP team ([email protected]) to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.
How can I log in if I forgot my two-factor authentication code?
Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Two-Factor Authentication for more info.
What do I do if I receive the "We’re sorry, but something went wrong" error?
Contact our AP team ([email protected]) and provide them with the relevant information and screen shots summarizing the error
message. They will attempt to resolve the issue.