This course is designed to provide an overview of how Zscaler Digital Experience (ZDX) helps organizations simplify the management of end user-reported performance issues.
Course Outline
ZDX Overview
Monitoring with ZDX
Configuring ZDX
Troubleshooting User Experience Issues
Hands-On Lab Details
Prerequisites
Completion of ZDX Operationalization (EDU-310) e-learning
Description
In this lab, you will learn how to use ZDX to keep users connected and productive, including how to monitor digital experiences from the end user perspective, optimize performance, and rapidly troubleshoot and resolve application, network, and user endpoint issues.
Duration
2 hours
Type
Self-Guided or Instructor-Led (virtual or in-person)
Completion criteria
Complete all lab exercises
Available language
English
Price per seat
$600 (2 EDU credits)
Lab Outline
Lab 1: Navigating the ZDX Admin Portal
Lab 2: Troubleshooting Poor Wi-Fi
Lab 3: Troubleshooting End User Device Root Causes - High CPU
Lab 4: Troubleshooting Slow DNS Response
Lab 5: Troubleshooting Slow Network Router (Hop)
Lab 6: Analyzing Call Quality
Lab 7: Troubleshooting Device Startup and Software Reliability Issues with Microsoft Intune Integration
Certificate Exam Details
Prerequisites
Completion of the hands-on lab
Duration
45 minutes
Test format
20 multiple-choice and multiple-response questions
Passing score
80% (54 correct answers)
Available language(s)
English
Price per attempt
$300 (1 EDU credit)
Customers
Partners
