Our Culture Framework
Our values, leadership principles, and ways of working
At Zscaler, our culture shapes the way we innovate, collaborate, and deliver results. Our Culture Framework helps guide and focus who we are and how we work as we strive to create a world in which the exchange of information is always seamless and secure.
Our Culture Framework—centered on Ways of Working—offers actionable commitments, behaviors, and mechanisms that align us as one team, enabling stronger collaboration, impactful execution, and sustainable growth. It helps us define how we work every day to deliver outcomes with clarity, trust, and accountability.
Our Commitments
- Committed to the Mission
- Committed to the Outcome
- Committed to Each Other
Ways of Working: Our Behaviors
- Ownership and Collaboration
- Trust Through Outcomes and Impact
- A Challenge Culture with Ongoing Feedback
Ways of Working: Mechanisms
- Interviewing | Hiring Process | Onboarding
- Performance & Promotion Reviews
- Daily Norms & Decision Making
TOPIC
Our TOPIC values express how we expect to operate, how we hold ourselves accountable for the work environment we create, and how we show up in our everyday work and interactions.
- Communication: We prioritize open, honest, and intentional communication.
- Collaboration: We believe the best outcomes are achieved when we align and work together.
- Respect: We respect one another and the opportunity, and recognize the value in each team member’s unique background and contributions.
- Accountability: We hold ourselves accountable and own the outcomes of our actions, considering the broader impact beyond self and team.
- Stewardship: We act with integrity and are ethically and fiscally responsible, using the company resources judiciously and appropriately.
- Clarity: We strive to communicate clearly and effectively to increase understanding and alignment.
- Purpose: We are purpose-driven and have the conviction to do what’s right, aligned with Zscaler’s mission and values.
- Curiosity: We value continuous learning, adopt a growth mindset, and listen to understand.
- Care: We are deeply committed to our work, bringing our best effort to every task and situation.
- Problem Solving: We are creative in solving problems by thinking beyond conventional and predictable methods.
- Resilience: We embrace change and have the capacity to adapt and recover from adversity.
- Risk-Taking: We encourage calculated risk-taking and learning from our failures as a path to innovation and achieving more than we believed possible.
- Excellence: We take pride in our work and always strive for excellence, aiming to exceed expectations and deliver outstanding results.
- Partnership: We are passionate about understanding our customers’ challenges to better solve them.
- Relationships: We forge lasting relationships with our customers by building mutual trust and respect.
HUMAN
HUMAN underscores how we lead with empathy, purpose, and clarity. Leadership at Zscaler is about inspiring others and creating an environment to thrive.
- Ambition: We set a high bar for talent and focus on hiring exceptional people with extraordinary potential.
- Coaching: We communicate clear expectations to be successful, and model always-on feedback.
- Inclusivity: We strive to understand self and others, welcoming diverse perspectives while modeling respect, curiosity, and empathy.
- Responsiveness: We understand our customers’ needs and connect the dots across our ecosystem.
- Trust: We build trust and respect with customers, partners, and peers, forging strong and resilient relationships.
- Transformative: We champion big, bold ideas to propel ourselves forward and gain advantage for Zscaler and our customers.
- Proactiveness: We challenge the status quo and raise the bar, charting the way forward with a clear strategy and a bias for action.
- Accountability: We relentlessly pursue the right outcomes, guiding our teams to deliver high quality solutions with maximum impact.
- Resilience: We solve problems, overcome setbacks, and learn from mistakes, using them to grow, teach, and improve.
- Ownership: We act in Zscaler’s best interest ethically and financially, breaking down silos and driving alignment to achieve shared objectives.
- Scalability: We build for today and tomorrow with a focus on scalability and sustainability, prioritizing long-term value over short-term results.
- Autonomy: We empower employees to take ownership of their work, trusting them to make decisions and guiding them along the way.
- Vision: We never lose sight of the bigger picture, and we articulate a vision that helps the team understand the future we’re building toward.
- Learning: We role model continuous learning and offer opportunities for employees to grow through training, mentorship, and career development.
- Fairness: We avoid politics, bureaucracy, and bias, and ensure fairness through clear, open, and honest dialogue.
Our Commitments
What we’re dedicated to
01
Committed to the Mission
Aligning actions, decisions, and efforts with core goals and values, keeping the mission at the forefront. We take ownership, clarify responsibilities, and maintain accountability in the face of challenges to achieve meaningful results.
02
Committed to the Outcome
Approaching every challenge and possibility with an open mind, purpose, and proactive attitude. We recognize the potential to innovate, create value, and grow, taking ownership to turn opportunities into results.
03
Committed to Each Other
Fostering a culture of respect, trust, and mutual support where all feel empowered. We actively listen, communicate openly, and build collaborative relationships. We practice empathy, celebrate success, and support one another through challenges.
Ways of Working
Behavioral norms for how we execute
Our TOPIC values and HUMAN leadership principles serve as the foundation, and the Ways of Working commitments and behaviors guide how we work as individuals and teams: with clarity and accountability. By embracing these principles and behaviors, we cultivate trust, teamship and alignment that strengthens us.
We believe a successful culture is one in which every employee feels a sense of purpose, clarity, and belonging, and where they experience growth and recognition for their contributions.
Ownership and Collaboration
Ownership blends strategy and action, while collaboration emphasizes adaptable support, enabling meaningful contributions to team success.
Trust Through Outcomes and Impact
Trust is built through delivering results, maintaining integrity, and prioritizing the team, rather than relying on rank or tenure. It grows from impact and outcomes, fueling effective execution and collective progress.
A Challenge Culture and Ongoing Feedback
Effective execution relies on honest, constructive conversations that challenge ideas, align goals, and encourage collaboration.