Company > FAQs

Zscaler FAQs

About our company

What does Zscaler do?

Zscaler provides the technology and expertise to guide and secure organizations on their digital transformation journeys. We help them move away from appliance-based network and security infrastructure models, replacing traditional inbound and outbound gateways with modern cloud-delivered services built for today’s business. Ultimately, we enable our customers to securely take advantage of the agility, intelligence, and scalability of the cloud.

What does Zscaler do?

Zscaler provides the technology and expertise to guide and secure organizations on their digital transformation journeys. We help them move away from appliance-based network and security infrastructure models, replacing traditional inbound and outbound gateways with modern cloud-delivered services built for today’s business. Ultimately, we enable our customers to securely take advantage of the agility, intelligence, and scalability of the cloud.

When was Zscaler founded?

Zscaler was founded and incorporated in 2007.

When was Zscaler founded?

Zscaler was founded and incorporated in 2007.

How many employees does Zscaler have?

Zscaler has more than 5,000 employees worldwide.

How many employees does Zscaler have?

Zscaler has more than 5,000 employees worldwide.

When did Zscaler become a public company?

Zscaler held its initial public offering in March 2018 and is listed on the Nasdaq stock exchange under the symbol ZS. Learn more on our Investor Relations page.

When did Zscaler become a public company?

Zscaler held its initial public offering in March 2018 and is listed on the Nasdaq stock exchange under the symbol ZS. Learn more on our Investor Relations page.

Where is Zscaler headquartered?

The Zscaler global headquarters is located in California. The office address is:

120 Holger Way
San Jose, CA 95134

For our other office locations, please visit our Contact Us page.

Where is Zscaler headquartered?

The Zscaler global headquarters is located in California. The office address is:

120 Holger Way
San Jose, CA 95134

For our other office locations, please visit our Contact Us page.

What awards and industry recognition has Zscaler earned?

Zscaler was named a Leader in the Gartner Magic Quadrant for Secure Web Gateways 10 consecutive times, and was the only Leader in the report’s 2020 release. In 2021, Gartner defined the security service edge—a new category that includes SWG—and subsequently recognized Zscaler as a Leader in the 2022 Gartner Magic Quadrant for Security Service Edge, with the highest “Ability to Execute.”

Other recent recognition includes:

We've been a recognized innovator in security for more than a decade, including:

What awards and industry recognition has Zscaler earned?

Zscaler was named a Leader in the Gartner Magic Quadrant for Secure Web Gateways 10 consecutive times, and was the only Leader in the report’s 2020 release. In 2021, Gartner defined the security service edge—a new category that includes SWG—and subsequently recognized Zscaler as a Leader in the 2022 Gartner Magic Quadrant for Security Service Edge, with the highest “Ability to Execute.”

Other recent recognition includes:

We've been a recognized innovator in security for more than a decade, including:

About our customers and partners

How many customers does Zscaler have?

More than 5,600 customers around the world have trusted Zscaler to help them securely move to the cloud, including government agencies, educational institutions, and enterprises in a multitude of industries. We’re proud to serve more than 25% of the Forbes Global 2000 and more than 35% of the Fortune 500.

How many customers does Zscaler have?

More than 5,600 customers around the world have trusted Zscaler to help them securely move to the cloud, including government agencies, educational institutions, and enterprises in a multitude of industries. We’re proud to serve more than 25% of the Forbes Global 2000 and more than 35% of the Fortune 500.

What industries does Zscaler serve?

Zscaler has a global customer base that spans a wide range of industries, including:

  • 2 of the top 3 conglomerates
  • 5 of the top 7 beverage companies
  • 4 of the top 7 oil and gas operations
  • 6 of the top 12 food retail companies
  • 3 of the top 4 apparel and accessories companies
  • 6 of the top 10 household products and personal care companies
What industries does Zscaler serve?

Zscaler has a global customer base that spans a wide range of industries, including:

  • 2 of the top 3 conglomerates
  • 5 of the top 7 beverage companies
  • 4 of the top 7 oil and gas operations
  • 6 of the top 12 food retail companies
  • 3 of the top 4 apparel and accessories companies
  • 6 of the top 10 household products and personal care companies

Does Zscaler have a partner program?

Zscaler values partnerships with leading technology companies, system integrators, service organizations, and others that can help support Zscaler customers’ digital transformation needs.

Visit the Zscaler Partner Program page to learn more.

Does Zscaler have a partner program?

Zscaler values partnerships with leading technology companies, system integrators, service organizations, and others that can help support Zscaler customers’ digital transformation needs.

Visit the Zscaler Partner Program page to learn more.

About our technology and products

How much traffic does the Zscaler cloud process?

The Zscaler cloud processes 200 billion transactions per day at peak periods.

How much traffic does the Zscaler cloud process?

The Zscaler cloud processes 200 billion transactions per day at peak periods.

Is Zscaler technology patented?

Yes, Zscaler has been granted more than 200 patents, with many more pending.

Is Zscaler technology patented?

Yes, Zscaler has been granted more than 200 patents, with many more pending.

What is the Zscaler Zero Trust Exchange?

The Zscaler Zero Trust Exchange™ is a cloud native platform built on zero trust. The platform allows direct and secure connections based on the principle of least-privileged access, which means that no user or application is inherently trusted. Trust is built based upon the user’s identity and on context, such as the user’s location, the security posture of the device, the content being exchanged, and the application being requested.

Because it’s delivered as a service from the cloud, there’s no hardware to buy or manage, and it’s always up to date. The Zero Trust Exchange includes:

What is the Zscaler Zero Trust Exchange?

The Zscaler Zero Trust Exchange™ is a cloud native platform built on zero trust. The platform allows direct and secure connections based on the principle of least-privileged access, which means that no user or application is inherently trusted. Trust is built based upon the user’s identity and on context, such as the user’s location, the security posture of the device, the content being exchanged, and the application being requested.

Because it’s delivered as a service from the cloud, there’s no hardware to buy or manage, and it’s always up to date. The Zero Trust Exchange includes:

What is Zscaler Internet Access?

Zscaler Internet Access™ is a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform from the world’s largest security cloud, it replaces legacy network security solutions to stop advanced attacks and prevent data loss with a comprehensive zero trust approach that includes:

  • Cloud secure web gateway (SWG)
  • Cloud access security broker (CASB)
  • Cloud data loss prevention (DLP)
  • Cloud firewall and IPS
  • Cloud sandbox
  • Cloud browser isolation
  • Digital experience monitoring

Zscaler Internet Access is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Internet Access?

Zscaler Internet Access™ is a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform from the world’s largest security cloud, it replaces legacy network security solutions to stop advanced attacks and prevent data loss with a comprehensive zero trust approach that includes:

  • Cloud secure web gateway (SWG)
  • Cloud access security broker (CASB)
  • Cloud data loss prevention (DLP)
  • Cloud firewall and IPS
  • Cloud sandbox
  • Cloud browser isolation
  • Digital experience monitoring

Zscaler Internet Access is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Private Access?

Zscaler Private Access™ is the world’s most deployed zero trust network access (ZTNA) platform. It offers fast, secure access to private apps, services, and OT devices, applying the principles of least privilege to give users direct connectivity while eliminating unauthorized access and lateral movement. As a cloud native service, ZPA can be deployed in hours to replace legacy VPNs and remote access tools.

Zscaler Private Access is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Private Access?

Zscaler Private Access™ is the world’s most deployed zero trust network access (ZTNA) platform. It offers fast, secure access to private apps, services, and OT devices, applying the principles of least privilege to give users direct connectivity while eliminating unauthorized access and lateral movement. As a cloud native service, ZPA can be deployed in hours to replace legacy VPNs and remote access tools.

Zscaler Private Access is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Digital Experience?

Zscaler Digital Experience™ (ZDX) helps IT operations and service desk teams ensure optimal digital experiences for all office- and home-based users. By monitoring performance from within user devices, across networks, and up to their target SaaS, cloud, or data center-based applications, ZDX helps IT quickly identify, isolate, and resolve device, network, or application issues that cause poor digital experiences.

Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Digital Experience?

Zscaler Digital Experience™ (ZDX) helps IT operations and service desk teams ensure optimal digital experiences for all office- and home-based users. By monitoring performance from within user devices, across networks, and up to their target SaaS, cloud, or data center-based applications, ZDX helps IT quickly identify, isolate, and resolve device, network, or application issues that cause poor digital experiences.

Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange platform.

What is Zscaler Deception?

 

Zscaler Deception™ is a more effective approach to targeted threat detection. It works by planting decoys resembling legitimate documents, credentials, applications, and workstations in your environment. When attackers access any of these decoys, a silent alarm alerts your security team, and your SOC can then use telemetry to study attacker behavior, hunt for threats across the network, or cut off access.

Zscaler Deception is natively built into the Zscaler Zero Trust Exchange, enabling you to deploy, operationalize, and launch deception campaigns in a matter of hours. With identity-based attacks on the rise, Zscaler Deception is a pragmatic approach to detecting compromised users, de-risking the attack surface, and stopping high-risk human-operated attacks.

What is Zscaler Deception?

 

Zscaler Deception™ is a more effective approach to targeted threat detection. It works by planting decoys resembling legitimate documents, credentials, applications, and workstations in your environment. When attackers access any of these decoys, a silent alarm alerts your security team, and your SOC can then use telemetry to study attacker behavior, hunt for threats across the network, or cut off access.

Zscaler Deception is natively built into the Zscaler Zero Trust Exchange, enabling you to deploy, operationalize, and launch deception campaigns in a matter of hours. With identity-based attacks on the rise, Zscaler Deception is a pragmatic approach to detecting compromised users, de-risking the attack surface, and stopping high-risk human-operated attacks.

Does Zscaler offer service bundles?

Zscaler offers bundles to fit a wide variety of customers’ needs. Many organizations begin their cloud transformation journeys by layering Zscaler services over their gateway appliances to close mobile user and direct-to-cloud security gaps. Others start by securing internal apps in the data center and cloud while providing access for remote users without continuing to rely on VPN technology.

Learn more on our Pricing and Plans page.

Does Zscaler offer service bundles?

Zscaler offers bundles to fit a wide variety of customers’ needs. Many organizations begin their cloud transformation journeys by layering Zscaler services over their gateway appliances to close mobile user and direct-to-cloud security gaps. Others start by securing internal apps in the data center and cloud while providing access for remote users without continuing to rely on VPN technology.

Learn more on our Pricing and Plans page.

Does Zscaler offer a hybrid solution?

The Zscaler Zero Trust Exchange platform is a 100% cloud-based architecture that scales dynamically with demand and was custom-built for a cloud- and mobile-first world. For customers who require a local on-premises broker, we offer Private Service Edge deployment options that are always in sync with the Zscaler cloud.

Does Zscaler offer a hybrid solution?

The Zscaler Zero Trust Exchange platform is a 100% cloud-based architecture that scales dynamically with demand and was custom-built for a cloud- and mobile-first world. For customers who require a local on-premises broker, we offer Private Service Edge deployment options that are always in sync with the Zscaler cloud.

About our other offerings and events

What is Zscaler ThreatLabz?

Zscaler ThreatLabz is a global threat research team with a mission to protect customers from advanced cyberthreats. Made up of more than 100 security experts with decades of experience in tracking threat actors, malware reverse engineering, behavior analytics, and data science, the team operates 24/7 to identify and prevent emerging threats using insights from 300 trillion daily signals from the Zscaler Zero Trust Exchange.

Since its inception, ThreatLabz has been tracking the evolution of emerging threat vectors, campaigns, and groups, contributing critical findings and insights on zero-day vulnerabilities, —including active IOCs and TTPs for threat actors, malware and ransomware families, phishing campaigns, and more.

ThreatLabz supports industry information sharing and plays an integral role in the development of world-class security solutions at Zscaler. See the latest ThreatLabz threat research on the Zscaler blog.

What is Zscaler ThreatLabz?

Zscaler ThreatLabz is a global threat research team with a mission to protect customers from advanced cyberthreats. Made up of more than 100 security experts with decades of experience in tracking threat actors, malware reverse engineering, behavior analytics, and data science, the team operates 24/7 to identify and prevent emerging threats using insights from 300 trillion daily signals from the Zscaler Zero Trust Exchange.

Since its inception, ThreatLabz has been tracking the evolution of emerging threat vectors, campaigns, and groups, contributing critical findings and insights on zero-day vulnerabilities, —including active IOCs and TTPs for threat actors, malware and ransomware families, phishing campaigns, and more.

ThreatLabz supports industry information sharing and plays an integral role in the development of world-class security solutions at Zscaler. See the latest ThreatLabz threat research on the Zscaler blog.

What is Zenith Live?

Zenith Live is the world’s premier event dedicated to secure digital transformation. We bring attendees together with industry leaders for enlightening keynotes, hands-on workshops, and unique breakout sessions all about business transformation and zero trust.

Visit our Zenith Live page to learn more about upcoming event dates and locations.

What is Zenith Live?

Zenith Live is the world’s premier event dedicated to secure digital transformation. We bring attendees together with industry leaders for enlightening keynotes, hands-on workshops, and unique breakout sessions all about business transformation and zero trust.

Visit our Zenith Live page to learn more about upcoming event dates and locations.

Does Zscaler offer training and certification?

Zscaler offers a comprehensive array of training and certification courses for partners and customers. We created the Zscaler Zero Trust Academy to help security professionals develop the skills to lead zero trust initiatives in their organizations with the Zero Trust Exchange.

Visit the Zero Trust Academy page to learn more about our courses and how to get started.

Does Zscaler offer training and certification?

Zscaler offers a comprehensive array of training and certification courses for partners and customers. We created the Zscaler Zero Trust Academy to help security professionals develop the skills to lead zero trust initiatives in their organizations with the Zero Trust Exchange.

Visit the Zero Trust Academy page to learn more about our courses and how to get started.

Does Zscaler participate in industry events?

Zscaler executives and experts take part in cloud security and digital transformation–focused events around the world. For the latest event news, visit our Events page or keep up with us on LinkedIn.

Does Zscaler participate in industry events?

Zscaler executives and experts take part in cloud security and digital transformation–focused events around the world. For the latest event news, visit our Events page or keep up with us on LinkedIn.

Where can I learn more about the Zscaler platform and offerings?

Check out our Resources page to sort and search our library of solution briefs, white papers, data sheets, case studies, and more.

Where can I learn more about the Zscaler platform and offerings?

Check out our Resources page to sort and search our library of solution briefs, white papers, data sheets, case studies, and more.

Do you have content geared toward architects?

The Zscaler Cloud-First Architect community features content for architects, by architects. Here, Zscaler experts share insights and best practices to help architects with the various aspects of their cloud strategies. Threads and posts across the community tackle high-priority issues like scaling TLS/SSL, implementing a software-defined perimeter (SDP) for zero trust, and designing for a multicloud environment.

Get an overview of the community or visit our forum directly to learn more.

Do you have content geared toward architects?

The Zscaler Cloud-First Architect community features content for architects, by architects. Here, Zscaler experts share insights and best practices to help architects with the various aspects of their cloud strategies. Threads and posts across the community tackle high-priority issues like scaling TLS/SSL, implementing a software-defined perimeter (SDP) for zero trust, and designing for a multicloud environment.

Get an overview of the community or visit our forum directly to learn more.