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Zscaler Appoints Steve McMahon as New Chief Customer Success Officer

January 31, 2024 - 2 min read

In the past year, Zscaler achieved a significant milestone by surpassing $2B in ARR. We take great pride in the fact that we accelerated from $1B to $2B ARR within a span of just seven quarters. Looking ahead, our sights are set on surpassing $5B ARR, a testament to our continuous growth and the trust placed in us by over 40% of Fortune 500 companies for their secure digital transformation. As we embark on this journey, we are diligently ensuring that our organizational structure and leadership are well-equipped to propel us to the next level of success.

While Zscaler has many impressive stats about its business, the stat I’m most proud of is the Net Promoter Score (NPS) of over 70 while the average NPS score for SaaS companies is 30. This is driven by our innovative architecture and customer obsession which are part of our key values. The organization that plays a critical role in making sure our customers are delighted is Customer Success. To scale the customer success organization and continue exceeding expectations of our global customers, I’m excited to welcome Steve McMahon to Zscaler as our new Chief Customer Success Officer. This strategic addition to our leadership lineup demonstrates our ongoing commitment to delivering exceptional customer experiences and driving long-term growth.

With over 25 years of customer success and services experience at a range of leading technology companies including Cisco, Splunk and, most recently, CrowdStrike, Steve has the expertise and know-how for developing strategies and programs that drive customer satisfaction, retention, and advocacy. His extensive experience in this space will enable us to further optimize our customer engagement model, ensuring that we are providing the right level of support at every stage of the customer journey.

The trusted relationship we establish and cultivate with our customers is paramount to our business, which is why customer obsession has always been at the heart of everything we do. I am confident that Steve’s contributions will have a positive impact on our organization and help us maintain our focus on driving customer loyalty and satisfaction.

Please join me in extending a warm welcome to Steve and a big thank you to the Zscaler team for your continued support and commitment to making Zscaler the leader in cloud security.

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