Steve leads our Customer Success organization, a team of technical support and professional services experts, account managers, architects, and engineers focused on customers' adoption, deployment, and use of our world-class zero trust portfolio. An expert at building motivated and productive teams, he brings more than 25 years of leadership and Customer Success experience.
Most recently, Steve led Global Customer Success, IT, PMO, Facilities, and Acquisition Integration at CrowdStrike. Previously, he led three teams at Splunk over a six-year span—Global Customer Support, Cloud Operations, and IT—and was pivotal in helping Splunk transform into a cloud and SaaS-delivered company. Before that, he spent more than 15 years at Cisco, primarily as a leader for customer-focused teams. He was also a Regional Manager at IBM Global Services and served in the United States Navy.
Steve is a graduate of Yale University and a Certified Jonah from the Goldratt Institute. He also holds a Six Sigma Black Belt from Motorola University.