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DEM solutions give IT administrators a dashboard that allows them to view performance data and metrics that signify the health and efficiency of their environments. DEM tools are effective for monitoring web applications, APIs, and mobile apps, and they help organizations improve experience management for the user journey as well as the customer journey.
There are many DEM tools that each play a unique role in improving observability for IT. Some of these tools include:
All of these forms of monitoring allow IT administrators to run diagnostics, perform root cause analysis, and fix performance issues on the backend to reduce remediation and response times and improve business outcomes.
Network performance monitoring tools have been around as long as networks themselves. They were sufficient when you owned and controlled everything from the endpoints to the network to the applications running on your own on-premises hardware in your data center.
In those days, tools that relied on SNMP, NetFlow, network-based PCAPs, or DSCP markings were enough to get predictable network performance and troubleshoot any performance issues. But these domain-centric monitoring tools don’t provide visibility into all the issues that can impact end user experience, particularly as users move off the network and applications and services move to the cloud.
As a result, most issues are discovered as a result of a user’s helpdesk reports, whereas problems should be detected and remediated before they can significantly affect end user productivity.
ComputerWeekly, "Helpdesk meltdown due to absenteeism, low morale and increased workload"
Digital experience monitoring provides deep insight into end user experience, proactively monitoring performance and pinpointing issues, whether they are in the local network, on an end user’s device, with the ISP, or within your data center or SaaS applications, such as Microsoft 365, Salesforce, and Box. Some of the functions of DEM tools include:
Digital experience monitoring can provide a great amount of utility to any organization, regardless of size or industry. Let’s examine some of the key business benefits:
Gartner, Market Guide for Digital Experience Monitoring
Many popular digital experience monitoring solutions come in the form of siloed point products and tend to:
To fill this gap, technology vendors have begun to offer “unified” DEM solutions that are “built for the cloud.” Despite these claims, many of these solutions end up being virtualized point products that only serve to add complexity and cost.
What your business needs is a proven cloud native platform that seamlessly integrates into your existing environment, so you can start improving experiences tomorrow—Zscaler Digital Experience is that platform.
Zscaler Digital Experience™ (ZDX™) is a cloud-delivered digital experience monitoring service, part of the Zscaler Zero Trust Exchange™. ZDX measures end user experience for every user in your organization, from every device they use, without the need to deploy multiple point products. It gives you a unified view that allows you to identify end user device, network path, or application issues so you can remediate them and get back to fostering your digital business.
Other DEM providers haven’t built their products for the cloud, and as such are only suitable for legacy on-premises use cases. ZDX leverages the Zero Trust Exchange, the world’s largest inline security platform built for the cloud, to optimize monitoring behavior. It uses a proven agent, Zscaler Client Connector, that runs on many millions of devices today. ZDX can be set up in a few hours, with no need to deploy any additional hardware, software, or massive storage clusters to store reams of raw, low-quality alerts.