Zscaler + Zoom

Ensure high quality virtual meeting experiences

Enhanced collaboration for your hybrid workforce

Global organizations have come to rely on collaboration and conferencing tools to support hybrid work culture—both for remote workers and those in the office. Zoom is at the center of this transition, enabling users to easily connect, communicate, and express ideas to get more done together.

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Poor call quality

Audio/Video latency and jitter during Zoom calls impede end user experiences.

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Service desk inefficiency

Fragmented visibility in SaaS environments slows down service desk response time.

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Limited visibility

Scattered data points make it difficult for IT to fully understand the causes of disruptions.

Zscaler and Zoom: Increase productivity with end-to-end visibility

Zscaler Digital Experience™ can monitor Zoom call quality to ensure high-quality experiences and troubleshoot application performance issues in real time.

Understand Zoom call quality for all users

Gather and analyze comprehensive call quality information via Zoom QSS or Call Quality Metrics APIs to optimize your digital experience.

  • Deep session insights: Monitor calls or meetings to rapidly detect poor video, audio, or sharing quality.
  • Trend analysis: Review affected meetings and their participants, endpoints, regions, and offices, including changes in quality over time.
zscaler-and-zoom-improves-the-call-quality
detailed-actionable-analysis-with-zscaler-and-zoom

Get rapid, detailed root cause analysis

Address Zoom session-related issues efficiently with end-to-end visibility of user connectivity.

  • Detailed, actionable analysis: Expose causes of poor call quality, down to issues with user devices, network performance, and the Zoom service, with diagnostics to help resolve them.
  • Correlation for enhanced diagnostics: Combine Zoom call quality metrics with end-to-end digital experience monitoring (DEM) for comprehensive diagnosis of poor call quality.

Manage complex collaboration infrastructure

Empower IT to focus on critical issues by delivering visibility across the entire Zoom platform, even with many simultaneous sessions.

  • Comprehensive Zoom administration: Simplify administration of large, complex deployments with notifications and alerts to highlight issues and provide a unified perspective on bottlenecks.
  • Cross-team collaboration: Help IT and service desk teams work together on Zoom issues by breaking down information silos with shared insights and remediation workflows.
empower-your-it-with-zscaler-and-zoom-collaboration
    zscaler-and-zoom-improves-the-call-quality

    Understand Zoom call quality for all users

    Gather and analyze comprehensive call quality information to optimize your digital experience.

    • Deep session insights: Monitor calls or meetings to rapidly detect poor video, audio, or sharing quality.
    • Trend analysis: Review affected meetings and their participants, endpoints, regions, and offices, including changes in quality over time.
    detailed-actionable-analysis-with-zscaler-and-zoom

    Get rapid, detailed root cause analysis

    Address Zoom session-related issues efficiently with end-to-end visibility of user connectivity.

    • Detailed, actionable analysis: Expose causes of poor call quality, down to issues with user devices, network performance, and the Zoom service, with diagnostics to help resolve them.
    • Correlation for enhanced diagnostics: Combine Zoom call quality metrics with end-to-end digital experience monitoring (DEM) for comprehensive diagnosis of poor call quality.
    empower-your-it-with-zscaler-and-zoom-collaboration

    Manage complex collaboration infrastructure

    Empower IT to focus on critical issues by delivering visibility across the entire Zoom platform, even with many simultaneous sessions.

    • Comprehensive Zoom administration: Simplify administration of large, complex deployments with notifications and alerts to highlight issues and provide a unified perspective on bottlenecks.
    • Cross-team collaboration: Help IT and service desk teams work together on Zoom issues by breaking down information silos with shared insights and remediation workflows.

    Suggested Resources

    Zscaler and Zoom

    The digital experience your users deserve, secured.

    Video

    Zoom + Zscaler: An Optimized and Secure Digital Experience