Zscaler + Zoom
Ensure high-quality virtual meeting experiences
Overview
Empowering your organization to be more competitive
Global organizations have come to rely on collaboration and conferencing tools to support hybrid work culture—both for remote workers and those in the office. Zoom is at the center of this transition, enabling users to easily connect, communicate, and express ideas to get more done together.
As the rapid transition to remote work occurred, companies have had to face roadblocks to effective collaboration, such as:
Poor call quality
Audio/Video latency and jitter during Zoom calls impede end user experiences.
Service desk inefficiency
Fragmented visibility in SaaS environments slows down service desk response time.
Limited visibility
Scattered data points make it difficult for IT to fully understand the causes of disruptions.
Zscaler and Zoom
Zscaler and Zoom: Increase productivity with end-to-end visibility
Zscaler Digital Experience™ can monitor Zoom call quality to ensure high-quality experiences and troubleshoot application performance issues in real time.
Understand Zoom call quality for all users
Gather and analyze comprehensive call quality information via Zoom QSS or Call Quality Metrics APIs to optimize your digital experience.
Deep session insights
Monitor calls or meetings to rapidly detect poor video, audio, or sharing quality.
Trend analysis:
Review affected meetings and their participants, endpoints, regions, and offices, with the ability to assess changes in quality over time.
Get rapid, detailed root cause analysis
Address Zoom session-related issues efficiently with end-to-end visibility of user connectivity.
Detailed, actionable analysis
Expose causes of poor call quality, down to issues with user devices, network performance, and the Zoom service, with diagnostics to help resolve them.
Correlation for enhanced diagnostics
Combine Zoom call quality metrics with end-to-end digital experience monitoring (DEM) for comprehensive diagnosis of poor call quality.
Manage complex collaboration infrastructure
Empower IT to focus on critical issues by delivering visibility across the entire Zoom platform, even with many simultaneous sessions.
Comprehensive Zoom administration
Simplify administration of large, complex deployments with notifications and alerts to highlight issues and provide a unified perspective on bottlenecks.
Cross-team collaboration
Help IT and service desk teams work together on Zoom issues by breaking down information silos with shared insights and remediation workflows.