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Zscaler + Zoom

Ensure high-quality virtual meeting experiences

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Overview

Empowering your organization to be more competitive

Global organizations have come to rely on collaboration and conferencing tools to support hybrid work culture—both for remote workers and those in the office. Zoom is at the center of this transition, enabling users to easily connect, communicate, and express ideas to get more done together.

 

As the rapid transition to remote work occurred, companies have had to face roadblocks to effective collaboration, such as:

Poor call quality
Poor call quality

Audio/Video latency and jitter during Zoom calls impede end user experiences.


Service desk inefficiency
Service desk inefficiency

Fragmented visibility in SaaS environments slows down service desk response time.


Limited visibility
Limited visibility

Scattered data points make it difficult for IT to fully understand the causes of disruptions.


Zscaler and Zoom

Zscaler and Zoom: Increase productivity with end-to-end visibility

Zscaler Digital Experience™ can monitor Zoom call quality to ensure high-quality experiences and troubleshoot application performance issues in real time.


Understand Zoom call quality for all users

Gather and analyze comprehensive call quality information via Zoom QSS or Call Quality Metrics APIs to optimize your digital experience.


understand-zoom-call-quality-of-all-users
Deep session insights

Deep session insights

Monitor calls or meetings to rapidly detect poor video, audio, or sharing quality.


Trend analysis

Trend analysis:

Review affected meetings and their participants, endpoints, regions, and offices, with the ability to assess changes in quality over time.


Get rapid, detailed root cause analysis

Address Zoom session-related issues efficiently with end-to-end visibility of user connectivity.


get-rapid-detailed-root-cause-analysis
Detailed, actionable analysis

Detailed, actionable analysis

Expose causes of poor call quality, down to issues with user devices, network performance, and the Zoom service, with diagnostics to help resolve them.


Correlation for enhanced diagnostics

Correlation for enhanced diagnostics

Combine Zoom call quality metrics with end-to-end digital experience monitoring (DEM) for comprehensive diagnosis of poor call quality.


Manage complex collaboration infrastructure

Empower IT to focus on critical issues by delivering visibility across the entire Zoom platform, even with many simultaneous sessions.


Manage complex collaboration infrastructure
Comprehensive Zoom administration

Comprehensive Zoom administration

Simplify administration of large, complex deployments with notifications and alerts to highlight issues and provide a unified perspective on bottlenecks.


Cross-team collaboration

Cross-team collaboration

Help IT and service desk teams work together on Zoom issues by breaking down information silos with shared insights and remediation workflows.