Optimize Digital Experiences with Zscaler Digital Experience (ZDX)

Keep users productive. Rapidly
detect and
fix app, network, and device issues.

Ensure great user experiences across all locations, devices, and apps

diagram-zdx-zscaler-unifies-monitoring-silos

01

Get visibility across devices, networks, and apps—even those not in your control

02

Detect issues before users complain, and quickly pinpoint root cause

03

Simplify your monitoring stack with a single end-to-end view

Your users and apps are everywhere.
Ensure flawless digital experiences.

>63%

of employees polled prefer hybrid or remote work

McKinsey

93%

of CIOs are moving or have moved to SaaS

Deloitte

>35%

more helpdesk tickets are opened in hybrid workplaces

DeepCoding

Be the first to know when
user
experience degrades

Understand the digital experience of your apps and services from your
users’ perspective, no matter where they are, which devices they use,
or
the networks they rely on.

Leave no user behind

Get global and filtered views of your users and their satisfaction scores.

Get precise, timely alerts

Get alerted via email, IM, or tools like PagerDuty when user experience suffers.

See details on every user’s experience

Review each user’s score and underlying causes of poor experiences.

Rapidly resolve performance issues

Ensure seamless user experiences and get users back to work faster.

Expose root cause with AI-powered analysis

Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.

Expedite fixes with consolidated insights

Eliminate time-consuming analysis with device-to-app diagnostic details.

Integrate to streamline problem resolution

Integrate via the ServiceNow Store. Request insights, detailed diagnostics, and more via public API.

Ensure application performance

Monitor apps to ensure your users experience uninterrupted service.

hybrid-workforce-experience-monitoring

Monitor all apps

Observe secured apps running in your data center, the cloud, and SaaS like Microsoft 365. Understand page fetch and DNS times.

ensure-great-virtual-meetings

Ensure great virtual meetings

Analyze user experiences for every Zoom or Microsoft Teams meeting to identify the root cause of poor call quality.

Get comprehensive network insights

Harness the network visibility you need—even across those
you don't
control—to support users working from offices and homes.

Get network insights by hop

Track metrics across devices, Wi-Fi, local ISPs, and corporate and vendor networks. See packet loss and latency for each hop.

Understand the impact of ISPs

See how ISP issues like blackouts, brownouts, and increased latency impact user experience. Visit ISP Insights.

Get detailed device insights

Understand the breadth of devices and software in your
organization. Get
detailed insights for each device, no matter where it is.

Keep every device within reach

Instantly access device health metrics like CPU, memory, disk I/O and Wi-Fi, active processes, and more for troubleshooting.

Review inventory

Understand the breadth of devices by manufacturer and models, and software by version and deployment.

Use cases

monitor-all-apps

Hybrid workforce experience monitoring

Hybrid work has increased ticket resolution time by 30%. Detect issues that impact user experience, reduce mean time to resolution, and keep employees productive no matter where they are.

ensure-great-virtual-meetings

UCaaS monitoring

By 2023, 70% of businesses will rely on virtual meetings, according to Metrigy research. Ensure optimal experiences with an integrated view of application, network, and device health as well as the audio, video, and sharing quality of Microsoft Teams and Zoom calls.

ztna-visibility

ZTNA Visibility

97% of businesses have or are adopting Zero Trust architectures which often shuts out existing monitoring tools. Regain end-to-end visibility to operate effectively, to optimize performance, and to rapidly fix issues impacting end user experience and productivity.

Choose the right Zscaler Digital
Experience™ plan for your business

Capabilities
Standard
M365
Advanced
Advanced Plus

Application Monitoring

Internet-based SaaS apps

Monitor internet-based SaaS applications (Box, Salesforce, etc.)

(M365)

Internet-based websites/custom apps

Monitor custom internet-based destinations (e.g., websites, web-based apps)

Private apps (through ZPA)

Monitor private apps in your data center and IaaS/PaaS accessed over ZPA or VPN

Device Monitoring

Basic device monitoring

Monitor end user device health (CPU, memory, etc.) and device events

Device and software inventory

Understand your software portfolio and versions deployed across your org and on each device

Software process level monitoring

Understand your software portfolio and versions deployed across your org and on each device

Network Monitoring

CloudPath and web probes

Number of active network or web monitoring probes configured to monitor applications

6

Predefined

+2 probes*

30

+N probes**

100

probes

Basic CloudPath probes

Network path tracing for User Gateway, Zscaler Cloud/Direct App

Advanced CloudPath probes

Network path tracing with hop-by-hop analysis, ISP/AS number, and geolocation details of all internal and external hops on every probe

UCaaS

UCaaS monitoring (Teams and Zoom)

Voice monitoring for Microsoft Teams and Zoom calls

Teams only

Polling Time Interval

CloudPath

Polling time granularity for network (CloudPath)

15 mins

5 mins

5 mins

5 mins

Web monitoring

Polling time granularity for web monitoring

15 mins

5 mins

5 mins

5 mins

Device health

Polling time granularity for device stats collection

15 mins

5 mins

5 mins

5 mins

Integrations and Data Retention

Data retention

Number of days data is retained for search and analysis 

2 days

14 days

14 days

14 days

Webhook integrations

Active webhook integrations configurable for real-time alerting

10

10

10

APIs

ZDX public API provides programmatic access to ZDX data

(M365 events)

Troubleshooting

Deep tracing

Number of active end user device troubleshooting sessions to collect
Web, path, device health metrics | OS process-level data at 60-second intervals

25

25

100

Automated root cause analysis

Automatically isolate root causes of performance issues

Alert rules

Number of active rules configured for real-time alerting via email or webhooks

Up to 3

10

25

100

Dynamic alerts

Automatically isolate root causes of performance issues

Quarterly business review (QBR) report

Automatically isolate root causes of performance issues

Capabilities

Application Monitoring

    Monitor internet-based SaaS applications (Box, Salesforce, etc.)

    Standard
    M365

    (M365)

    Advanced
    Advanced Plus

    Monitor custom internet-based destinations (e.g., websites, web-based apps)

    Standard
    M365
    Advanced
    Advanced Plus

    Monitor private apps in your data center and IaaS/PaaS accessed over ZPA or VPN

    Standard
    M365
    Advanced
    Advanced Plus

    Device Monitoring

      Monitor end user device health (CPU, memory, etc.) and device events

      Standard
      M365
      Advanced
      Advanced Plus

      Understand your software portfolio and versions deployed across your org and on each device

      Standard
      M365
      Advanced
      Advanced Plus

      Understand your software portfolio and versions deployed across your org and on each device

      Standard
      M365
      Advanced
      Advanced Plus

      Network Monitoring

        Number of active network or web monitoring probes configured to monitor applications

        Standard

        6

        M365

        Predefined +2 probes*

        Advanced

        30 +N probes**

        Advanced Plus

        100 probes

        Network path tracing for User Gateway, Zscaler Cloud/Direct App

        Standard
        M365
        Advanced
        Advanced Plus

        Network path tracing with hop-by-hop analysis, ISP/AS number, and geolocation details of all internal and external hops on every probe

        Standard
        M365
        Advanced
        Advanced Plus

        UCaaS

          UCaaS monitoring (Teams and Zoom)

          Standard
          M365

          Teams only

          Advanced
          Advanced Plus

          Polling Time Interval

            Polling time granularity for network (CloudPath)

            Standard

            15 mins

            M365

            5 mins

            Advanced

            5 mins

            Advanced Plus

            5 mins

            Polling time granularity for web monitoring

            Standard

            15 mins

            M365

            5 mins

            Advanced

            5 mins

            Advanced Plus

            5 mins

            Polling time granularity for device stats collection

            Standard

            15 mins

            M365

            5 mins

            Advanced

            5 mins

            Advanced Plus

            5 mins

            Integrations and Data Retention

              Number of days data is retained for search and analysis

              Standard

              2 days

              M365

              14 days

              Advanced

              14 days

              Advanced Plus

              14 days

              Active webhook integrations configurable for real-time alerting

              Standard
              M365

              10

              Advanced

              10

              Advanced Plus

              10

              ZDX public API provides programmatic access to ZDX data

              Standard
              M365

              (M365  events)

              Advanced
              Advanced Plus

              Troubleshooting

                Number of active end user device troubleshooting sessions to collect. Web, path, device health metrics | OS process-level data at 60-second intervals

                Standard
                M365

                25

                Advanced

                25

                Advanced Plus

                100

                Automatically isolate root causes of performance issues

                Standard
                M365
                Advanced
                Advanced Plus

                Number of active rules configured for real-time alerting via email or webhooks

                Standard

                Up to 3

                M365

                10

                Advanced

                25

                Advanced Plus

                100

                Automatically isolate root causes of performance issues

                Standard
                M365
                Advanced
                Advanced Plus

                Automatically isolate root causes of performance issues

                Standard
                M365
                Advanced
                Advanced Plus

                Getting started with
                Zscaler
                Digital Experience

                diagram-zdx-zscaler-unifies-monitoring-silos

                Deploy Zscaler Client Connector if you haven’t already

                Enable ZDX for all or select user groups

                Select private and cloud-based apps to monitor and configure probes

                Review user experience insights

                Protect and empower your business with the Zscaler Zero Trust Exchange

                Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange™ platform, which enables fast, secure connections and allows your employees to work from anywhere using the internet as the corporate network. Based on least-privileged access, it provides comprehensive security using context-based identity and policy enforcement.

                Protect-and-empower-your-business-with-the-zscaler-zero-trust-exchange
                ciena-logo

                ZDX: The Starting Point for All User Network Performance Issues

                “We can pinpoint the root cause 95% of the time.”

                Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena

                reckitt-logo

                The Power of the Platform with Visibility into User Experience

                “The best data insights into your end users.”

                John Dawes, IT Director, Enterprise Architecture, Reckitt Benckiser

                libertyMutual-logo

                Empowering Helpdesk Teams to Resolve Network Performance Issues

                “Helpdesk teams resolve user issues easily.”

                Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance

                careem-logo

                Rapidly Adapting to Evolving Workplace Models

                “Using ZDX, we’ve improved our troubleshooting time by 62%.”

                Peeyush Patel, CIO and CISO, Careem

                Suggested Resources

                WEBINAR

                Digital Experience Monitoring Best Practice Webinar Series

                VIDEO

                Zscaler Digital Experience Light Board

                DATA SHEET

                Zscaler Digital Experience

                EBOOK

                Why Network Monitoring Tools Fail Within Secure Environments

                SOLUTION BRIEF

                Confidently Approach Your Security Transformation with Digital Experience Monitoring

                SOLUTION BRIEF

                Enhance Your End-User Productivity with Digital Experience Monitoring

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