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zdx

Optimize Your Digital Experiences

Keep users productive by rapidly detecting and resolving app, network, and device issues.
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Ensure great user experiences across all locations, devices, and apps

ZDX Overview diagram desktop

Get visibility across devices, networks, and apps—even those not in your control


Detect issues before users complain, and quickly pinpoint root causes


Simplify your monitoring stack with a single end-to-end view


OVERVIEW

Your users and apps are everywhere—ensure flawless digital experiences

>63%
of employees polled prefer hybrid or remote work
McKinsey
93%
of CIOs are moving or have moved to SaaS
Deloitte
>35%
more helpdesk tickets are opened in hybrid workplaces
DeepCoding

BENEFITS

Be the first to know when user experience degrades

Understand the digital experience of your apps and services, from your users’ perspective, no matter where they are, which devices they use, or the networks they rely on.


Be the first to know when user experience degrades
user

Leave no user behind

Get global and filtered views of your users and their satisfaction scores.


alert

Get precise, timely alerts

Get alerted via email, IM, or tools like PagerDuty when user experience suffers.


user experience

See details on every user’s experience

Review each user’s score and underlying causes of poor experiences.


Rapidly resolve performance issues

Ensure seamless user experiences and get users back to work faster.


Rapidly resolve performance issues
analysis

Expose root cause with AI-powered analysis

Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.


time

Expedite fixes with consolidated insights

Eliminate time-consuming analysis with device-to-app diagnostic details.


Cloud integration

Integrate to streamline problem resolution

Integrate via the ServiceNow Store. Request insights, detailed diagnostics, and more via public API.


Ensure application performance

Monitor apps to ensure that your users experience uninterrupted service.


Ensure application performance
search

Monitor all apps

Observe secured apps running in your data center or cloud, and SaaS like Microsoft 365. Understand page fetch and DNS times.


virtual meetings

Ensure great virtual meetings

Monitor user experiences for every Microsoft Teams, Zoom, and Webex meeting to identify root causes of poor call quality.


Get comprehensive network insights

Harness the network visibility you need—even across those you don't control—to support users working from offices and homes.


Get comprehensive network insights
Metrics

Get network insights by hop

Track packet loss and latency for each hop, and remotely initiate packet captures for deeper network troubleshooting.


ISP

Understand the impact of ISPs

See how ISP issues like blackouts, brownouts, and increased latency impact user experience. Visit ISP Insights.


Get detailed device insights

Understand the breadth of devices and software in your organization. Get detailed insights for each device, no matter where it is.


Get detailed  device insights
device within reach

Keep every device within reach

Instantly access device health metrics like CPU, memory, disk I/O and Wi-Fi, active processes, and more for troubleshooting.


inventory

Review inventory

Understand the breadth of devices by manufacturer and models, and software by version and deployment.


Get Microsoft device insights

Get Microsoft device insights

Review crash statistics, and startup times with factors impacting them, across Microsoft devices.


Maximize digital dexterity with global insights

Review the impact of digital experience initiatives on employee productivity. See trends and seek opportunities for optimization.


Maximize digital dexterity with global insights
Insights for productivity reviews

Insights for productivity reviews

Understand digital experience health across applications, networks and devices.


Review performance trends

Review performance trends

Optimize app, network and device performance for using built-in reports.


Use Cases

Enable and empower your modern workforce

Hybrid workforce experience monitoring

Hybrid work has increased ticket resolution time by 30%. Detect issues that impact user experience, reduce mean time to resolution, and keep employees productive no matter where they are.


UCaaS monitoring

By 2023, 70% of businesses will rely on virtual meetings, according to Metrigy research. Ensure optimal experiences with an integrated view of application, network, and device health as well as the audio, video, and sharing quality of Microsoft Teams and Zoom calls.


ZTNA Visibility

97% of businesses have or are adopting Zero Trust architectures which often shuts out existing monitoring tools. Regain end-to-end visibility to operate effectively, to optimize performance, and to rapidly fix issues impacting end user experience and productivity.


Choose the right Zscaler Digital Experience™ plan for your business
Choose the right Zscaler Digital Experience™ plan for your business

Choose the right Zscaler Digital Experience™ plan for your business

How it works

Getting started with Zscaler Digital Experience

ZDX how it works diagram desktop
01

Deploy Zscaler Client Connector if you haven’t already


02

Enable ZDX for all or select user groups


03

Select private and cloud-based applications to monitor and configure probes


04

Review user experience insights


WHY IT MATTERS

Protect and empower your business with the Zscaler Zero Trust Exchange

Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange™ platform, which enables fast, secure connections and allows your employees to work from anywhere using the internet as the corporate network. Based on least-privileged access, it provides comprehensive security using context-based identity and policy enforcement.

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people outside Ciena building
CUSTOMER SUCCESS STORIES
Ciena
Telecommunications equipment manufacturer / 50+ locations / 8,600+ employees

ZDX: the starting point to fix all network performance issues

“We can pinpoint the root cause 95% of the time.”

—Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena

CUSTOMER SUCCESS STORIES
Reckitt
Consumer goods / 43,000+ employees / 65+ locations

The power of the platform with visibility into user experience

“The best data insights for our end users.”

—John Dawes, IT Director, Enterprise Architecture, Reckitt Benckiser

CUSTOMER SUCCESS STORIES
Liberty Mutual
Insurance / 45,000+ employees / 900+ locations

Empowering helpdesk teams to resolve network performance issues

“Helpdesk teams resolve user issues easily.”

—Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance

CUSTOMER SUCCESS STORIES
Careem
Transportation services / 5,000+ employees / 14 countries

Capitalizing on a global talent pool using Zscaler to power true work-from-anywhere

"Our mean time to resolve (MTTR) has improved 62% [with ZDX], helping us scale ... while also improving colleague and CSR experiences."

—Peeyush Patel, CIO and CISO, Careem

people outside Ciena building
reckitt building exterior
looking up toward the sky surrounded by skyrises
careem bike stations
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Take the next step

Experience fast, secure, and reliable access to the internet, SaaS, and private apps with a custom demo.