Optimize Digital Experiences with Zscaler Digital Experience (ZDX)
Keep users productive. Rapidly
detect and
fix app, network, and device issues.
Ensure great user experiences across all locations, devices, and apps
01
Get visibility across devices, networks, and apps—even those not in your control
02
Detect issues before users complain, and quickly pinpoint root cause
03
Simplify your monitoring stack with a single end-to-end view
Your users and apps are everywhere.
Ensure flawless digital experiences.
>63%
of employees polled prefer hybrid or remote work
McKinsey
93%
of CIOs are moving or have moved to SaaS
Deloitte
>35%
more helpdesk tickets are opened in hybrid workplaces
DeepCoding
Be the first to know when
user
experience degrades
Understand the digital experience of your apps and services from your
users’ perspective, no matter where they are, which devices they use,
or
the networks they rely on.
Leave no user behind
Get global and filtered views of your users and their satisfaction scores.
Get precise, timely alerts
Get alerted via email, IM, or tools like PagerDuty when user experience suffers.
See details on every user’s experience
Review each user’s score and underlying causes of poor experiences.
Rapidly resolve performance issues
Ensure seamless user experiences and get users back to work faster.
Expose root cause with AI-powered analysis
Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.
Expedite fixes with consolidated insights
Eliminate time-consuming analysis with device-to-app diagnostic details.
Integrate to streamline problem resolution
Integrate via the ServiceNow Store. Request insights, detailed diagnostics, and more via public API.
Ensure application performance
Monitor apps to ensure your users experience uninterrupted service.
Monitor all apps
Observe secured apps running in your data center, the cloud, and SaaS like Microsoft 365. Understand page fetch and DNS times.
Ensure great virtual meetings
Analyze user experiences for every Zoom or Microsoft Teams meeting to identify the root cause of poor call quality.
Get comprehensive network insights
Harness the network visibility you need—even across those
you don't
control—to support users working from offices and homes.
Get network insights by hop
Track metrics across devices, Wi-Fi, local ISPs, and corporate and vendor networks. See packet loss and latency for each hop.
Understand the impact of ISPs
See how ISP issues like blackouts, brownouts, and increased latency impact user experience. Visit ISP Insights.
Get detailed device insights
Understand the breadth of devices and software in your
organization. Get
detailed insights for each device, no matter where it is.
Keep every device within reach
Instantly access device health metrics like CPU, memory, disk I/O and Wi-Fi, active processes, and more for troubleshooting.
Review inventory
Understand the breadth of devices by manufacturer and models, and software by version and deployment.
Use cases
Hybrid workforce experience monitoring
Hybrid work has increased ticket resolution time by 30%. Detect issues that impact user experience, reduce mean time to resolution, and keep employees productive no matter where they are.
UCaaS monitoring
By 2023, 70% of businesses will rely on virtual meetings, according to Metrigy research. Ensure optimal experiences with an integrated view of application, network, and device health as well as the audio, video, and sharing quality of Microsoft Teams and Zoom calls.
ZTNA Visibility
97% of businesses have or are adopting Zero Trust architectures which often shuts out existing monitoring tools. Regain end-to-end visibility to operate effectively, to optimize performance, and to rapidly fix issues impacting end user experience and productivity.
Choose the right Zscaler Digital
Experience™ plan for your business
Capabilities | Standard | M365 | Advanced | Advanced Plus | |
|---|---|---|---|---|---|
Application Monitoring | Internet-based SaaS appsMonitor internet-based SaaS applications (Box, Salesforce, etc.) | (M365) | |||
Internet-based websites/custom appsMonitor custom internet-based destinations (e.g., websites, web-based apps) | |||||
Private apps (through ZPA)Monitor private apps in your data center and IaaS/PaaS accessed over ZPA or VPN | |||||
Device Monitoring | Basic device monitoringMonitor end user device health (CPU, memory, etc.) and device events | ||||
Device and software inventoryUnderstand your software portfolio and versions deployed across your org and on each device | |||||
Software process level monitoringUnderstand your software portfolio and versions deployed across your org and on each device | |||||
Network Monitoring | CloudPath and web probesNumber of active network or web monitoring probes configured to monitor applications | 6 | Predefined +2 probes* | 30 +N probes** | 100 probes |
Basic CloudPath probesNetwork path tracing for User Gateway, Zscaler Cloud/Direct App | |||||
Advanced CloudPath probesNetwork path tracing with hop-by-hop analysis, ISP/AS number, and geolocation details of all internal and external hops on every probe | |||||
UCaaS | UCaaS monitoring (Teams and Zoom)Voice monitoring for Microsoft Teams and Zoom calls | Teams only | |||
Polling Time Interval | CloudPathPolling time granularity for network (CloudPath) | 15 mins | 5 mins | 5 mins | 5 mins |
Web monitoringPolling time granularity for web monitoring | 15 mins | 5 mins | 5 mins | 5 mins | |
Device healthPolling time granularity for device stats collection | 15 mins | 5 mins | 5 mins | 5 mins | |
Integrations and Data Retention | Data retentionNumber of days data is retained for search and analysis | 2 days | 14 days | 14 days | 14 days |
Webhook integrationsActive webhook integrations configurable for real-time alerting | 10 | 10 | 10 | ||
APIsZDX public API provides programmatic access to ZDX data | (M365 events) | ||||
Troubleshooting | Deep tracingNumber of active end user device troubleshooting sessions to collect | 25 | 25 | 100 | |
Automated root cause analysisAutomatically isolate root causes of performance issues | |||||
Alert rulesNumber of active rules configured for real-time alerting via email or webhooks | Up to 3 | 10 | 25 | 100 | |
Dynamic alertsAutomatically isolate root causes of performance issues | |||||
Quarterly business review (QBR) reportAutomatically isolate root causes of performance issues |
Capabilities
Application Monitoring
Monitor internet-based SaaS applications (Box, Salesforce, etc.)
Standard
M365
(M365)
Advanced
Advanced Plus
Monitor custom internet-based destinations (e.g., websites, web-based apps)
Standard
M365
Advanced
Advanced Plus
Monitor private apps in your data center and IaaS/PaaS accessed over ZPA or VPN
Standard
M365
Advanced
Advanced Plus
Device Monitoring
Monitor end user device health (CPU, memory, etc.) and device events
Standard
M365
Advanced
Advanced Plus
Understand your software portfolio and versions deployed across your org and on each device
Standard
M365
Advanced
Advanced Plus
Understand your software portfolio and versions deployed across your org and on each device
Standard
M365
Advanced
Advanced Plus
Network Monitoring
Number of active network or web monitoring probes configured to monitor applications
Standard
6
M365
Predefined +2 probes*
Advanced
30 +N probes**
Advanced Plus
100 probes
Network path tracing for User Gateway, Zscaler Cloud/Direct App
Standard
M365
Advanced
Advanced Plus
Network path tracing with hop-by-hop analysis, ISP/AS number, and geolocation details of all internal and external hops on every probe
Standard
M365
Advanced
Advanced Plus
UCaaS
UCaaS monitoring (Teams and Zoom)
Standard
M365
Teams only
Advanced
Advanced Plus
Polling Time Interval
Polling time granularity for network (CloudPath)
Standard
15 mins
M365
5 mins
Advanced
5 mins
Advanced Plus
5 mins
Polling time granularity for web monitoring
Standard
15 mins
M365
5 mins
Advanced
5 mins
Advanced Plus
5 mins
Polling time granularity for device stats collection
Standard
15 mins
M365
5 mins
Advanced
5 mins
Advanced Plus
5 mins
Integrations and Data Retention
Number of days data is retained for search and analysis
Standard
2 days
M365
14 days
Advanced
14 days
Advanced Plus
14 days
Active webhook integrations configurable for real-time alerting
Standard
M365
10
Advanced
10
Advanced Plus
10
ZDX public API provides programmatic access to ZDX data
Standard
M365
(M365 events)
Advanced
Advanced Plus
Troubleshooting
Number of active end user device troubleshooting sessions to collect. Web, path, device health metrics | OS process-level data at 60-second intervals
Standard
M365
25
Advanced
25
Advanced Plus
100
Automatically isolate root causes of performance issues
Standard
M365
Advanced
Advanced Plus
Number of active rules configured for real-time alerting via email or webhooks
Standard
Up to 3
M365
10
Advanced
25
Advanced Plus
100
Automatically isolate root causes of performance issues
Standard
M365
Advanced
Advanced Plus
Automatically isolate root causes of performance issues
Standard
M365
Advanced
Advanced Plus
Getting started with
Zscaler
Digital Experience
Deploy Zscaler Client Connector if you haven’t already
Enable ZDX for all or select user groups
Select private and cloud-based apps to monitor and configure probes
Review user experience insights
Protect and empower your business with the Zscaler Zero Trust Exchange
Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange™ platform, which enables fast, secure connections and allows your employees to work from anywhere using the internet as the corporate network. Based on least-privileged access, it provides comprehensive security using context-based identity and policy enforcement.
ZDX: The Starting Point for All User Network Performance Issues
“We can pinpoint the root cause 95% of the time.”
Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena
The Power of the Platform with Visibility into User Experience
“The best data insights into your end users.”
John Dawes, IT Director, Enterprise Architecture, Reckitt Benckiser
Empowering Helpdesk Teams to Resolve Network Performance Issues
“Helpdesk teams resolve user issues easily.”
Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance
Rapidly Adapting to Evolving Workplace Models
“Using ZDX, we’ve improved our troubleshooting time by 62%.”
Peeyush Patel, CIO and CISO, Careem