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Hybrid Workforce
IT Team Troubleshooting Issue
Hybrid Workforce
3 Min read

Microsoft Outlook Outage Detected by Zscaler Digital Experience (ZDX)

Zscaler Digital Experience detects outage At 7:35 p.m. PST on February 6, 2023, Zscaler Digital Experience (ZDX) saw a substantial, unexpected drop in the ZDX Score for Microsoft Outlook services in North America. Upon further analysis, we noticed high page fetch times highlighting a Microsoft Outlook outage. . ZDX Dashboard indicates most...
IT Team Troubleshooting Issue
Hybrid Workforce
3 Min read

Microsoft Azure Outage Detected by Zscaler Digital Experience (ZDX)

Zscaler Digital Experience detects outage At 11:10 p.m. PST on January 24, 2023, Zscaler Digital Experience (ZDX) saw a substantial, unexpected drop in the ZDX score for Microsoft Azure services across the globe. Upon further analysis, we noticed HTTP 503 Errors highlighting a Microsoft Azure outage, with the ZDX heatmap clearly detailing the im...
Over the shoulder shot of woman in a virtual meeting
Zero Trust Architecture
5 Min read

Here Comes the Hybrid Office—and It’s Going to Be a Nightmare for IT Leaders

As we move into a new phase of the pandemic, many companies are grappling with how to bring their employees back after more than two years of being untethered from the office. Survey after survey shows that most people want hybrid work arrangements—in-person and remote—and are quitting if not given the freedom to decide where they work. So, how...
Remote radiology
Hybrid Workforce
3 Min read

How Zscaler Improves Remote Radiology

Many healthcare organizations operate in a regional or semi-regional model with a large percentage of workers within a 100-mile radius. Mission critical healthcare applications and services are primarily delivered via two to three data centers centered within those same regional areas to reduce cost (networking, storage, compute, etc.) and maintain...
IT Team Troubleshooting Issue
Hybrid Workforce
3 Min read

Resolving Tickets Faster and Improving User Experience with Machine Learning

As accessibility to applications, devices, and networks increases, so does productivity… and complexity. But with the right tools, you are better equipped to analyze data with context and quickly identify the root cause when problems arise. The way forward is to leverage Artificial Intelligence (AI) and Machine Learning (ML) to aid in discoverin...
Working from home
Hybrid Workforce
3 Min read

Detect Employee Wi-Fi Issues Using Zscaler Digital Experience Monitoring

As hybrid work culture continues, troubleshooting end user experience needs to be easy, but it can be a challenge unless you have the right tools. On the front lines, network operations and service desk teams face plenty of tickets around slow application response times. The real challenge is how to quickly resolve them. Many people resort to Go...
Key Requirements for Monitoring Networks
Hybrid Workforce
6 Min read

Key Requirements for Monitoring Networks Within Secure Global Organizations

The shift to cloud applications and increase in mobility initiatives improves remote workforce productivity. However, to simplify end user access, network teams are constantly under pressure to design networks with fast, secure, and highly available application access. At a glance these may seem simple, but in actuality, they create a lot of comple...
Zoom Outage Detected By Zscaler Digital Experience (ZDX)
Hybrid Workforce
3 Min read

Zoom Outage Detected By Zscaler Digital Experience (ZDX)

Zscaler Digital Experience detects outage At 7:55 AM PDT on September 15, 2022, Zscaler’s Digital Experience (ZDX) saw a substantial, unexpected drop in the ZDX score for Zoom services across the globe. Upon further analysis, we noticed 502 HTTP Response Code errors highlighting a Zoom outage, with the ZDX heat map clearly detailing the impact a...
A man working from home on a laptop
Hybrid Workforce
3 Min read

Adapting to Hybrid Work: Improving Digital Experience by Capturing Data from All the Right Places

With the emergence of hybrid work, poor user experience has become far too common—users complaining about slow applications, network outages, and machine crashes is now an everyday occurrence. But the vast majority of these issues are assumed to be resolved because they go away and not because the root cause of the issue was ever found. Root cau...
A woman working on a laptop in an office
Hybrid Workforce
4 Min read

What to Consider in Preparation for Hybrid Work

For months now, employees have been working from home, trying to balance multiple aspects of their lives while contributing to work as if things were business as usual. While most employees have found high productivity at home, some may be itching to go back to the office—for collaboration, a quiet work environment, or simply the ability to focus o...

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