Zscaler and ServiceNow
Protect more, work smarter. More effectively secure your ServiceNow data while enhancing your digital experience.
ServiceNow helps businesses move faster, but like all cloud apps, it consumes and distributes sensitive data. Complex tools and fragmented information make it difficult to offer employees a seamless digital experience.
With users connecting to cloud apps from everywhere—and traditional security stuck in the data center—it’s time to protect your data and stop threats with a zero trust approach.
CHALLENGES
Lack of visibility
Emerging threats
Complex IT infrastructure
Zscaler + ServiceNow
Zscaler and ServiceNow integrations extend zero trust to your NOW platform, giving you immediate visibility into infrastructure issues and sensitive data, enabling faster responses to emerging security incidents, and delivering an enhanced digital experience with actionable intelligence.
WHAT'S INSIDE
Seamless digital experience with detailed analysis and remediation
With proactive alerts related to organizational infrastructure from Zscaler Digital Experience™ (ZDX™), ServiceNow customers gain immediate visibility into performance-impacting issues from user devices across networks to SaaS, cloud, or data center applications, and can use intuitive workflows to remediate roadblocks.
Eliminate guesswork
ZDX and ServiceNow integration helps your IT and Service Desk teams collaborate quickly. ZDX provides deep device-level diagnostics, network insights, and application performance metrics so you can rapidly resolve issues or escalate them to the right teams.
Reduce tool clutter
Reduce your reliance on point diagnostic tools with integrated ZDX capabilities such as Deep Trace. Benefit from a trusted source highlighting and recording anomalies from the end user to the application, speeding up your time to resolution.
Restore data protection and compliance
By leveraging Zscaler CASB and DLP, ServiceNow customers can restore data protection across their deployments.
Discover sensitive data
With comprehensive DLP dictionaries and inline and API CASB, quickly find sensitive data anywhere.
Understand exposure
With complete visibility across sensitive data, easily identify access violations that help restore security and compliance.
Securely enable work-from-anywhere
Through the Zscaler Zero Trust Exchange, organizations can remove the risks associated with BYOD and unmanaged devices accessing ServiceNow data.
Block risky BYOD
Prevent risky BYOD and unmanaged devices from accessing ServiceNow directly by redirecting them to Zscaler. Devices can only connect to ServiceNow through Zscaler to enforce security policies and access controls.
Enable secure B2B access
Stream data to unmanaged devices in the form of screen pixels with Zscaler Browser Isolation™. Enable data access while preventing downloading, copying, pasting, and printing.
Get faster threat response and remediation
Leveraging Zscaler intelligence in ServiceNow security operations lets you stop threats more quickly.
Effective SecOps Workflow
By automatically retrieving additional context from Zscaler, ServiceNow Security Incident Response can orchestrate response actions, including updating Zscaler’s tenant-specific Custom Block List.
Decrease time to vulnerability remediation
Zscaler’s Unified Vulnerability Management (UVM) integration can incorporate all logic & content populated in ServiceNow Vulnerability Response to normalize, contextualize, & curate findings or tickets.
Bi-directional risk information syncing to reduce duplicative work
The Zscaler Unified Vulnerability Management (UVM) integration can integrate with exception flows defined by ServiceNow Integrated Risk Management (IRM) to enable bi-directional sync. This ensures that SecOps teams have an up-to-date view of their tasks to ensure exceptions can be managed at multiple levels (vulnerability instance, global vulnerability, asset, application, etc.).
Quickly remediate cloud misconfigurations
With Zscaler SaaS Security Posture Management (SSPM), you can scan your public clouds for dangerous misconfigurations. You can also remediate incidents instantly or create alert tickets in ServiceNow as artifacts for streamlined workflows.
Securely manage IT assets
The Zscaler Unified Vulnerability Management (UVM) integration deeply integrates with ServiceNow CMDB and ITSM modules.
With ServiceNow CMDB, the integration can retrieve data from any assets (CI) to enable full asset context for scan results and vulnerabilities such as business criticality, business application, ownership, and assignment. Gain enhanced asset coverage and visibility through comprehensive reports and analytics by combining CMDB data with scanner results, EDRs, and more. This helps identify compliance gaps and coverage issues.
The integration also has bi-directional sync with ServiceNow ITSM to allow for direct dispatch of work items or cases. Flexibly group tickets to curate work based on custom logic. Generate ITSM tickets via custom defined logic or manually.