Zscaler and ServiceNow: Protect More, Work Smarter

More effectively secure your ServiceNow data while enhancing your digital experience

ServiceNow helps businesses move faster, but like all cloud apps, it consumes and distributes sensitive data. Complex tools and fragmented information make it difficult to offer employees a seamless digital experience. With users connecting to cloud apps from everywhere—and traditional security stuck in the data center—it’s time to protect your data and stop threats with a zero trust approach.

The Challenge

Lack of visibility
Lack of visibility
Lack of visibility

Visibility into the ways sensitive data is accessed across your ServiceNow deployment is
a must.

Risky BYOD
Risky BYOD
Risky BYOD

Data in ServiceNow can be easily accessed by users on BYOD and other unmanaged devices, placing your data at risk.

Emerging threats
Emerging threats
Emerging threats

You need faster incident response as threats emerge within the organization and your ServiceNow deployment.

Complex IT infrastructure
Complex IT infrastructure
Complex IT infrastructure

Disparate diagnostic point solutions and a multi-vendor device infrastructure complicate service desk users' routine analyses and assessments.

Zscaler + ServiceNow

Zscaler and ServiceNow integrations extend zero trust to your NOW platform, giving you immediate visibility into infrastructure issues and sensitive data, enabling faster responses to emerging security incidents, and delivering an enhanced digital experience with actionable intelligence.

Seamless digital experience with detailed analysis and remediation

With proactive alerts related to organizational infrastructure from Zscaler Digital Experience, ServiceNow customers gain immediate visibility into performance-impacting issues from user devices, across networks to SaaS, cloud, or data center applications, and can use intuitive workflows to remediate roadblocks.

  • Eliminate guesswork: ZDX and ServiceNow integration helps your IT and Service Desk teams collaborate quickly. ZDX provides deep device-level diagnostics, network insights, and application performance metrics so you can rapidly resolve issues or escalate them to the right teams.
  • Reduce tool clutter: Reduce your reliance on point diagnostic tools with integrated ZDX capabilities such as Deep Trace. Benefit from a trusted source highlighting and recording anomalies from the end user to the application, speeding up your time to resolution.
Seamless digital experience with detailed analysis and remediation
Restore data protection and compliance

Restore data protection and compliance

By leveraging Zscaler CASB and DLP, ServiceNow customers can restore data protection across their deployment.

  • Discover sensitive data: With comprehensive DLP dictionaries and inline and API CASB, organizations can quickly find sensitive data no matter where it may be.
  • Understand exposure: With complete visibility across sensitive data, customers can easily identify access violations that help restore security and compliance.

Securely enable work-from-anywhere

Through the Zscaler Zero Trust Exchange, organizations can remove the risks associated with BYOD and unmanaged devices accessing ServiceNow data.

  • Block risky BYOD: By redirecting to Zscaler, risky BYOD and unmanaged devices are prevented from accessing ServiceNow directly. Devices can only connect to ServiceNow through Zscaler to enforce security policies and access controls.
  • Enable secure B2B access: Stream data to unmanaged devices in the form of screen pixels with Zscaler Cloud Browser Isolation. Enable data access while preventing downloading, copying/pasting, and printing.

 

Securely enable work-from-anywhere

Get faster threat response and remediation

By leveraging Zscaler intelligence in ServiceNow security operations, you can stop threats more quickly.

Block risky BYOD

Block risky BYOD: By redirecting to Zscaler, risky BYOD and unmanaged devices are prevented from accessing ServiceNow directly. Devices can only connect to ServiceNow through Zscaler to enforce security policies and access controls.

Quickly remediate cloud misconfigurations: With Zscaler SaaS Security Posture Management (SSPM), you can scan your public clouds for dangerous misconfigurations. You can also remediate incidents instantly or create alert tickets in ServiceNow as artifacts for streamlined workflows.

Quickly remediate cloud misconfigurations
    Seamless digital experience with detailed analysis and remediation

    Seamless digital experience with detailed analysis and remediation

    With proactive alerts related to organizational infrastructure from Zscaler Digital Experience, ServiceNow customers gain immediate visibility into performance-impacting issues from user devices, across networks to SaaS, cloud, or data center applications, and can use intuitive workflows to remediate roadblocks.

    • Eliminate guesswork: ZDX and ServiceNow integration helps your IT and Service Desk teams collaborate quickly. ZDX provides deep device-level diagnostics, network insights, and application performance metrics so you can rapidly resolve issues or escalate them to the right teams.
    • Reduce tool clutter: Reduce your reliance on point diagnostic tools with integrated ZDX capabilities such as Deep Trace. Benefit from a trusted source highlighting and recording anomalies from the end user to the application, speeding up your time to resolution.
      Restore data protection and compliance

      Restore data protection and compliance

      By leveraging Zscaler CASB and DLP, ServiceNow customers can restore data protection across their deployment.

      • Discover sensitive data: With comprehensive DLP dictionaries and inline and API CASB, organizations can quickly find sensitive data no matter where it may be.
      • Understand exposure: With complete visibility across sensitive data, customers can easily identify access violations that help restore security and compliance.
        Securely enable work-from-anywhere

        Securely enable work-from-anywhere

        Through the Zscaler Zero Trust Exchange, organizations can remove the risks associated with BYOD and unmanaged devices accessing ServiceNow data.

        • Block risky BYOD: By redirecting to Zscaler, risky BYOD and unmanaged devices are prevented from accessing ServiceNow directly. Devices can only connect to ServiceNow through Zscaler to enforce security policies and access controls.
        • Enable secure B2B access: Stream data to unmanaged devices in the form of screen pixels with Zscaler Cloud Browser Isolation. Enable data access while preventing downloading, copying/pasting, and printing.

         

          Block risky BYOD

          Block risky BYOD: By redirecting to Zscaler, risky BYOD and unmanaged devices are prevented from accessing ServiceNow directly. Devices can only connect to ServiceNow through Zscaler to enforce security policies and access controls.

          Quickly remediate cloud misconfigurations

          Quickly remediate cloud misconfigurations: With Zscaler SaaS Security Posture Management (SSPM), you can scan your public clouds for dangerous misconfigurations. You can also remediate incidents instantly or create alert tickets in ServiceNow as artifacts for streamlined workflows.

          Suggested Resources

          Solution brief

          Secure Your ServiceNow Data, While Enabling Faster Responses to Security Incidents

          Deployment guide

          Learn How to Deploy ServiceNow Integrations

          Blog

          Zscaler + ServiceNow: Protect More, Work Smarter